Bilingual Customer Service & Sales Rep (English/Spanish)

Univista Insurance; McAllen (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

UniVista Insurance in Texas is seeking a highly motivated Bilingual Customer Service Sales Representative to join our growing team. This role focuses on handling customer inquiries, resolving issues, and actively promoting our products and services to a diverse client base.

Fluency in English and Spanish is essential. You will manage calls, perform outbound follow-ups, upsell and cross-sell, document interactions, and collaborate with multiple departments to ensure satisfaction and loyalty.

Qualifications

• Bilingual fluency in English and Spanish is required.
• High school diploma or equivalent.
• Basic computer skills; familiar with CRM and Microsoft Office.
• Call center or customer service experience preferred.
• Sales or telemarketing experience is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries and promote products.
• Identify customer concerns and resolve them effectively.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Upsell and cross-sell products during customer interactions.
• Document interactions and resolutions accurately; maintain records.
• Collaborate with teams to resolve complex issues and escalate when needed.
• Adhere to company policies and regulatory requirements.

Skills

Bilingual English/Spanish

CRM systems

Microsoft Office

Call center experience

Sales / telemarketing

Verbal and written communication

Time management

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

UniVista Insurance in Texas is seeking a highly motivated Bilingual Customer Service Sales Representative to join our growing team. This role focuses on handling customer inquiries, resolving issues, and actively promoting our products and services to a diverse client base.

Fluency in English and Spanish is essential. You will manage calls, perform outbound follow-ups, upsell and cross-sell, document interactions, and collaborate with multiple departments to ensure satisfaction and loyalty.