Bilingual Customer Service & Sales Rep (English/Spanish)

Univista Insurance; Houston (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

UniVista Insurance is seeking a highly motivated Bilingual Customer Service Sales Representative in Texas. You will handle inquiries, resolve issues, and actively promote our products, offering personalized solutions to a diverse customer base.

Fluency in English and Spanish is essential. Prior call center or CS experience, CRM/MS Office familiarity, and a willingness to participate in ongoing training are expected. This full-time role supports growth and service excellence.

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or equivalent.
• Call center or customer service experience preferred.
• Insurance industry experience a plus.
• Proficient with CRM and MS Office.

Responsibilities

• Handle incoming customer calls promptly and professionally.
• Outbound follow-up to resolve inquiries and promote products.
• Upsell and cross-sell to maximize sales opportunities.
• Maintain accurate records of interactions and resolutions.
• Escalate unresolved issues as needed.

Skills

Bilingual English

Bilingual Spanish

Education

High School Diploma

Tools

CRM systems

Microsoft Office

Job description

UniVista Insurance is seeking a highly motivated Bilingual Customer Service Sales Representative in Texas. You will handle inquiries, resolve issues, and actively promote our products, offering personalized solutions to a diverse customer base.

Fluency in English and Spanish is essential. Prior call center or CS experience, CRM/MS Office familiarity, and a willingness to participate in ongoing training are expected. This full-time role supports growth and service excellence.