Bilingual Customer Service & Sales Representative

Univista Insurance; Pharr (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

UniVista Insurance in Texas is seeking a highly motivated Bilingual Customer Service Sales Representative to join our growing team. You will handle customer inquiries, resolve issues, and actively promote our insurance products and services to a diverse customer base.

The role requires fluency in English and Spanish, strong communication skills, and the ability to work in a fast-paced environment. Prior call center or customer service experience is preferred, with reliable transportation a must.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
• 1 year of customer service experience preferred, ideally in insurance or related field with relevant license.
• Reliable transportation required.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Engage with customers to understand their needs and offer personalized solutions and recommendations.
• Promote our products and services during interactions, using upselling and cross-selling techniques.

Skills

Bilingual

Communication

Problem-solving

Time management

Organization

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

UniVista Insurance in Texas is seeking a highly motivated Bilingual Customer Service Sales Representative to join our growing team. You will handle customer inquiries, resolve issues, and actively promote our insurance products and services to a diverse customer base.

The role requires fluency in English and Spanish, strong communication skills, and the ability to work in a fast-paced environment. Prior call center or customer service experience is preferred, with reliable transportation a must.