Customer Service Representative (Bilingual)

CornerStone Technology Talent Services; Irving (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Stable and supportive team environment

Opportunity for process improvement

Competitive pay with consistent hours

Job summary

A client-focused technology service provider in Irving, TX is seeking a Production Support Specialist. This full-time, temp-to-hire role involves delivering front-line customer service and Level 1 technical support. Candidates should have strong communication skills, be bilingual in English and Spanish, and possess a customer-first mindset. This opportunity offers long-term growth potential and a supportive team environment.

Qualifications

• Minimum 2 years of customer service, call center, or help desk experience.
• Must be professional, punctual, and dependable.
• Ability to work 100% onsite.

Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Provide Level 1 break/fix support and troubleshoot issues.
• Contribute to a team-oriented environment focused on customer satisfaction.

Skills

Customer service experience

Bilingual – English/Spanish

Excellent communication skills

Microsoft Excel proficiency

Job description

6 days ago Be among the first 25 applicants

Temp-to-hire

Start Date: As soon as possible

CornerStone TTS is currently seeking a Production Support Specialist for a growing client in Irving, TX. This is a full-time, temp-to-hire opportunity offering long-term potential with a company that values integrity, reliability, and professionalism.

This position focuses on delivering front-line customer service and Level 1 technical support in a high‑volume, phone-based environment. Candidates should possess strong communication skills, a customer‑first mindset, and be comfortable working on‑site on a daily basis.

Responsibilities

• Respond to customer inquiries via phone, chat, and email
• Provide Level 1 break/fix support and troubleshoot software or access issues
• Perform data entry and assist with order tracking and billing inquiries
• Escalate unresolved issues to internal teams when appropriate
• Contribute to a team-oriented, open‑door environment focused on customer satisfaction

Requirements

• 2+ years of customer service, call center, or help desk experience
• Bilingual – English/Spanish is required
• Excellent verbal and written communication skills
• Professional, punctual, and dependable
• Ability to work 100% onsite now and after a planned local office relocation in mid‑2025
• Proficiency with Microsoft Excel and data entry systems preferred

What’s Offered

• Full-time, temp-to-hire opportunity with long-term growth potential
• Stable and supportive team environment
• Opportunity to contribute to process improvement and customer satisfaction
• Competitive pay with consistent hours