Bilingual Customer Service Representative (Remote)

Globe Life; United States; À distance; USD 32 000 - 52 000; Plein temps

Résumé du poste

Globe Life is seeking a Bilingual Customer Service Representative (Remote) to support policyholders and agents via phone and email. You will handle inquiries, process account changes, and maintain strong knowledge of products and processing guidelines.

The role requires fluency in English and Spanish, a high school diploma, 1–2 years of customer service experience, and a collaborative, detail-oriented mindset. This is a remote position offering flexible work-from-home arrangements.

Qualifications

• Fluent in English and Spanish.
• 1–2 years of customer service experience.
• High school diploma or equivalent required.
• Able to work effectively in a remote environment.
• Strong communication and problem-resolution skills.

Responsabilités

• Answer and return calls from policyholders and agents professionally.
• Address customer questions and resolve issues via phone and email.
• Process requests for changes to policyholder accounts.
• Maintain proficient knowledge about company products and processing guidelines.
• Participate in ongoing training on products and processes.

Connaissances

Bilingual English/Spanish

Customer service

Communication skills

Attention to detail

Team player but able to work solo

Formation

High School Diploma or equivalent

Outils

Microsoft Word

Microsoft Excel

Description du poste

Job Description:

Bilingual Customer Service Representative (Remote)

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

We are looking for a Bilingual representative who is fluent in English and Spanish. Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team!

This role is responsible for engaging with customers on behalf of the company in a positive and professional manner. Their duties include answering phone calls and emails from customers to answer questions, process requests for changes to a policyholder account and maintaining proficient knowledge about company products and processing guidelines.

This is a remote/work-from-home position.

What You Will Do:

• Answer and return calls from policyholders and agents effectively and professionally.
• Addresses customer complaints and determines appropriate solution.
• Processes daily requests from agents and policyholders with high accuracy.
• Ongoing training with products and processes within the customer service department.
• Assist with daily workflow and distribution of processing by scanning and indexing to Onbase in a timely manner.
• An excellent verbal and written communicator with both our English and Spanish callers accurately answering policy questions and solving problems by phone and email.
• Assist with the distribution and mailing of outgoing letters generated by the customer service team.
• Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
• Assists with complaint research, follow-up and resolution.
• Complete assigned projects in the planned timeframe.

What You Can Bring:

• High School Diploma or equivalent.
• 1- 2 years’ customer service experience required.
• Must be fluent in English and Spanish.
• Ahigh level of integrity, confidentiality, flexibility and support of management is always expected.
• Excellent analytical skills and attention to detail.
• Ability to handle and prioritize multiple tasks and meet deadlines.
• Ability to work well under pressure.
• Positive and helpful attitude.
• Individuals must be team players and be able to work independently.
• Proficiency in Microsoft Word and Excel helpful.