Remote Bilingual Customer Service Rep (EN/ES)

Globe Life; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Globe Life is seeking a Bilingual Customer Service Representative (Remote) to support policyholders and agents via phone and email. You will handle inquiries, process account changes, and maintain strong knowledge of products and processing guidelines.

The role requires fluency in English and Spanish, a high school diploma, 1–2 years of customer service experience, and a collaborative, detail-oriented mindset. This is a remote position offering flexible work-from-home arrangements.

Qualifications

• Fluent in English and Spanish.
• 1–2 years of customer service experience.
• High school diploma or equivalent required.
• Able to work effectively in a remote environment.
• Strong communication and problem-resolution skills.

Responsibilities

• Answer and return calls from policyholders and agents professionally.
• Address customer questions and resolve issues via phone and email.
• Process requests for changes to policyholder accounts.
• Maintain proficient knowledge about company products and processing guidelines.
• Participate in ongoing training on products and processes.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Attention to detail

Team player but able to work solo

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Globe Life is seeking a Bilingual Customer Service Representative (Remote) to support policyholders and agents via phone and email. You will handle inquiries, process account changes, and maintain strong knowledge of products and processing guidelines.

The role requires fluency in English and Spanish, a high school diploma, 1–2 years of customer service experience, and a collaborative, detail-oriented mindset. This is a remote position offering flexible work-from-home arrangements.