Bilingual Customer Service Representative (Remote)

Globe Life Insurance Company; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Globe Life Insurance Company is seeking a Remote Bilingual Customer Service Representative to handle customer inquiries with professionalism across multiple communication channels. You will work from home, resolving issues on first contact and adhering to quality metrics while providing courteous service in both Spanish and English.

Ideal candidates will have a high school diploma, at least one year in customer service, and strong English/Spanish fluency.

Qualifications

• High school diploma or Equivalent.
• 1 year of customer service experience in a similar role.
• Fluency in Spanish and English, speaking, reading, and writing.

Responsibilities

• Assist with daily call volume (service level takes priority).
• Provide accurate resolutions to customer inquiries in a professional and courteous manner.
• Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.).
• Meet Quality Assurance requirements and other key performance metrics.
• Professionally handle and resolve escalated issues.
• Work a Monday through Friday schedule with no weekend shifts.

Skills

Bilingual Spanish/English

Customer service

MS Office

Communication skills

Active listening

Education

High school diploma

Job description

# Bilingual Customer Service Representative (Remote)RemoteJob number:JR101488### Job Description:Bilingual Customer Service Representative (Remote)**Primary Duties & Responsibilities**At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.**Role Overview:**Could you be our next **Bilingual Customer Service Representative****Bilingual Customer Service Representative** to join the team!In this role, you will be responsible for providing superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally using multiple systems. Through training, CSR's focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc.).The Customer Service Representatives acts on behalf of Globe Life Inc. as a first-tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as-needed basis.**This is a remote / work-from-home position.****What You Will Do:*** Assist with daily call volume (service level takes priority).* Provide accurate resolutions to customer inquiries in a professional and courteous manner.* Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.).* Meet Quality Assurance Requirements and other key performance metrics.* Professionally handle and resolve escalated issues.* Work a Monday through Friday schedule with no weekend shifts.* All other duties as assigned.**What You Can Bring:*** High school diploma or Equivalent.* 1 year of customer service experience in a similar role.* **Fluency in Spanish and English, speaking, reading, and writing.*** Excellent verbal, written, and listening communication skills.* Ability to ask probing questions, understand concerns, and overcome objections.* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general Internet knowledge; ability to learn new computer systems.* Knowledge of customer service principles and practices.* Team-oriented mindset with commitment to achieving team and organizational goals.* Customer Service Focus: ability to listen, understand client needs, and exceed service and quality expectations.* Professional, friendly attitude with the ability to quickly build rapport with customers.* Detail-oriented with flexibility in schedule.* Willingness to work shift work and overtime.* Ability to sit 90% of the workday with heavy computer and phone usage.**Applicable To All Employees of Globe Life Family of Companies:*** Reliable and predictable attendance of your assigned shift.* Ability to work full time and/or part time based on the position specifications.**How Globe Life Will Support You:*** Competitive compensation designed to reflect your expertise and contribution.* Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.* Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.* Paid holidays and time off to support a healthy work-life balance.* Parental leave to help our employees welcome their new additions.* Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.* Company-paid counseling for assistance with mental health, stress management, and work-life balance.* Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.* Discounted Texas Rangers tickets for a proud visit to Globe Life Field.Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.**Location:**Remote## FAQ###Yes. Though our Talent Acquisition Team searches our database for qualified candidates,the only way to ensure that we know what position is of interest to you is if you apply for itdirectly.###You will receive an immediate response from our system. Someone from our TalentAcquisition Team will review your qualifications and skills. If you're a good fit, we'll contact youto conduct an initial interview by phone, followed by assessment testing and an in personinterview(s).###It is our policy not to give contact information to external applicants. If, after youapply, it is determined that your skills and qualifications match our hiring needs, you will becontacted directly for an interview by someone on our Talent Acquisition Team.###If selected, we'll extend a conditional offer. Then, pending a successful backgroundcheck and drug screen, we'll confirm a start date.