Bilingual Customer Service Representative - Insurance

Bennetts Company; Houston (TX); On-site; USD 33,000 - 52,000; Full time

Job summary

Bennetts Company in Houston is seeking a bilingual Customer Service Representative in Finance & Insurance to assist customers in English and another language, handling inquiries, explaining policy coverage, and processing policy changes.

You will document interactions, uphold regulatory requirements, meet service metrics, and communicate professionally to ensure accurate billing and claims support.

Qualifications

• Fluency in English and another language.
• Strong customer service and problem-solving skills.
• Accuracy and attention to detail for policy, billing, and claims support.
• Ability to follow compliance procedures and service standards.

Responsibilities

• Document customer interactions in company systems.
• Follow regulatory and compliance requirements.
• Meet service and quality metrics.
• Communicate clearly and professionally with customers.

Skills

Bilingual in English & another lang

Customer service

Problem solving

Job description

Bilingual Customer Service Representative (Finance & Insurance)

Provide customer support in English and a second language for Finance & Insurance needs. Handle inbound inquiries, explain policy coverage, and assist with policy changes. Resolve billing and claims questions accurately and with empathy, ensuring a high level of service quality.

Key Duties Include

• Document customer interactions in company systems
• Follow regulatory and compliance requirements
• Meet service and quality metrics
• Communicate clearly and professionally with customers

Qualifications & Skills

• Fluency in English and another language
• Strong customer service and problem-solving skills
• Accuracy and attention to detail for policy, billing, and claims support
• Ability to follow compliance procedures and service standards