Bilingual Customer Service Representative (Fully Remote)

Jobgether; United States; Remote; USD 36,000 - 55,000; Full time

Benefits offered by this job

PTO

Paid holidays

Health benefits

Retirement benefits

Bonus potential

Remote work

Job summary

Jobgether is seeking a motivated, bilingual Customer Support Specialist to join our remote team in the United States. You will handle inquiries via phone, email, and live chat, delivering clear product explanations and ensuring positive customer experiences.

The role emphasizes timely responses, data confidentiality, and ongoing professional development. Paid training and growth opportunities are provided, with PTO, holidays, and a comprehensive benefits package supporting remote workers.

Qualifications

• Fluency in English plus a second language and strong communication skills.
• Customer service experience with basic CRM knowledge.
• Reliable remote workspace and ability to protect confidential data.

Responsibilities

• Respond to inquiries via phone, email and live chat and document interactions.
• Resolve issues and explain products to ensure positive customer experiences.
• Meet satisfaction and response-time targets while protecting confidential data.

Skills

Bilingual (English + second language)

Strong communication

Active listening

Tools

CRM software

Job description

• Deliver high-quality bilingual customer support via phone, email, and live chat.
• Resolve issues and explain products to ensure positive customer experiences.

Key Responsibilities:

• Manage customer inquiries, document interactions, and escalate when needed.
• Meet satisfaction and response time targets while protecting confidential data.

Qualifications:

• Fluency in English and a second language; strong communication and listening skills.
• Customer service experience, basic CRM knowledge, and reliable remote workspace.
• Fully remote work with paid training and professional development.
• PTO, holidays, and potential bonuses plus health/retirement benefits.

Jobgether

Jobgether is an AI-powered recruitment platform that connects candidates with hiring companies through unbiased matching. It emphasizes objective, fair review processes and supports remote work opportunities with a collaborative and growth-focused culture.