Bilingual Healthcare Customer Service Rep - Remote (Fully Remote)

TP; United States; Remoto; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Mental health resources

401(k)

Life insurance

Retail discounts

Culture of inclusion and career growth

Descrizione del lavoro

TP is a leading global provider of digital business services, partnering with major brands to optimize operations through technology. With a global workforce of 500,000 across 300 languages, TP fosters an inclusive culture focused on career growth and community impact.

As a Customer Service role at TP, you will serve as a primary point of contact for clients, handling inquiries via phone, email, chat, or social channels, and you will track call information for auditing and reporting.

Competenze

• Bilingual Spanish/English with 6 months customer service experience.
• High School Graduate or GED, ability to type 25 wpm, and comfort with desktop computers.
• Ability to work independently, stay composed, and demonstrate strong negotiating skills.

Mansioni

• Serve as a primary point of contact for clients, managing inbound and outbound communications.
• Connect with customers via phone, email, chat, or social media to resolve questions and concerns.
• Track all call related information for auditing and reporting purposes.

Conoscenze

Bilingual Spanish/English

Formazione

High School Diploma or GED

Descrizione del lavoro

• Serve as a primary point of contact for clients, managing inbound and outbound communications.
• Connect with customers via phone, email, chat, or social media to resolve questions and concerns.
• Track all call related information for auditing and reporting purposes.

Qualifications:

• Bilingual Spanish/English with 6 months customer service experience.
• High School Graduate or GED, ability to type 25 wpm, and comfort with desktop computers.
• Ability to work independently, stay composed, and demonstrate strong negotiating skills.

Benefits & Culture:

• Comprehensive health benefits including medical, vision, and dental.
• Resources for mental health and well-being, including Employee Assistance Programs and paid time off.
• Competitive 401(k), life insurance, and retail discounts, plus a culture of inclusion and career growth.

TP

TP is a leading global provider of digital business services, partnering with major brands to optimize operations through technology. With a global workforce of 500,000 across 300 languages, TP fosters an inclusive culture focused on career growth and community impact.