Bilingual Customer Service Representative - Farmers Insurance

Sonia Reyna-Farmers Insurance Agency; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Vision Insurance

Life Insurance

Dental Insurance

Health Insurance

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Job summary

Sonia Reyna - Farmers Insurance Agency is seeking a Bilingual Customer Service Representative to assist clients with insurance needs and build strong relationships. You will handle billing, claims, and policy updates while communicating in English and Spanish to support diverse customers.

The role emphasizes customer service, training, and growth within a professional Farmers Insurance agency environment. Join a team focused on client satisfaction and career advancement.

Qualifications

• Bilingual skills preferred but not required.
• Property and Casualty license is required.
• Experience in insurance is preferred but not mandatory.

Responsibilities

• Service existing clients with billing, claims, and policy changes.
• Communicate with customers in both English and Spanish.
• Cross-sell additional products to help families protect what matters most.
• Support agency growth by retaining and upselling clients.
• Be a trusted point of contact for customers.

Skills

Bilingual skills

Education

Property and Casualty license

Job description

Job Description

Are you ready to join a dedicated team and build a fulfilling career in customer service? Farmers Insurance is seeking a motivated and customer-oriented Bilingual Customer Service Representative to become a vital part of our agency. In this role, you will play a key role in assisting clients with their insurance needs and fostering positive relationships.

As a Bilingual Customer Service Representative, you'll handle inbound calls from customers needing assistance with their policies and occasionally make outbound calls to ensure customer satisfaction. This position is excellent for individuals with strong communication skills and a passion for helping others.

About Our Agency

At Sonia Reyna - Farmers Insurance Agency is a dynamic and professional team dedicated to protecting what matters most. We offer comprehensive insurance solutions with a personalized touch, fostering a vibrant work environment where growth and client satisfaction are paramount. Whether you have experience in the insurance industry or are new to the field, we provide training and resources to ensure your success.

Benefits

• Paid Time Off (PTO)
• Vision Insurance
• Life Insurance
• Dental Insurance
• Health Insurance
• Hands on Training
• Career Growth Opportunities
• Mon-Fri Schedule

Responsibilities

Core Duties:

• Service existing clients with billing, claims, and policy changes.
• Communicate with customers in both English and Spanish.
• Cross-sell additional products to help families protect what matters most.
• Support agency growth by retaining and upselling clients.
• Be a trusted point of contact for customers.

Requirements

We are looking for candidates who are enthusiastic about customer service, proactive, and professional. The ideal Customer Service Representative will possess:

• Bilingual skills (preferred but not required).
• Previous experience in the insurance industry (preferred, but not mandatory).
• Licensed in Property and Casualty (required).
• Strong communication and interpersonal skills.
• A commitment to providing exceptional service to clients.

Why Join Our Team?

We are dedicated to helping you succeed. As a Bilingual Customer Service Representative with Farmers Insurance Sonia Reyna Agency, you will be part of a supportive team environment. We offer opportunities for career advancement and development within the insurance industry.