Bilingual Customer Service Representative

Keefe Group, LLC; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company that values growth and offers premium benefits! As a Bilingual Customer Service Representative, you'll provide essential support to customers while enjoying comprehensive benefits including medical, dental, and vision coverage. With a focus on work-life balance, this role offers the opportunity for immediate access to earned wages through DailyPay. If you're passionate about helping others and thrive in a dynamic environment, this is the perfect opportunity for you to grow your career!

Benefits

Medical with prescription coverage

Dental

Vision

Paid Time Off

401(k) Company Match

Weekly Pay

DailyPay for immediate access to earned wages

Qualifications

• Must be fluent in both English and Spanish.
• Prior customer service experience preferred.
• Basic PC and Microsoft Office skills required.

Responsibilities

• Provide inbound customer service phone and chat support.
• Process customer orders and handle inquiries.
• Meet performance metrics and quality standards.

Skills

Bilingual (Spanish and English)

Customer Service

Communication Skills

Basic PC Skills

Microsoft Office

Education

High School Diploma or GED

Job description

Overview

Are you looking for a career with premium benefits and the potential for growth?

At Keefe, we've created a better place to work and grow. Many employees start expecting just a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay, providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran-friendly employer.

About This Position

Wage: $18.50 per hour

Bonus: $300 bonus with potential to earn up to $300 monthly bonus

Full-time with Benefits

***MUST LIVE IN THE ST. LOUIS MISSOURI METROPOLITAN AREA***

***Must be fluent in both English and Spanish***

Training: M-F 8am-4pm (3 weeks)

2nd Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm

The Bilingual (Spanish) Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions regarding order status, return processing, and product knowledge.

Essential Functions, Duties, and Responsibilities

• Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
• Process customer orders, deposits, track shipments, and answer questions.
• Handle administrative tasks related to customer calls or chats.
• Meet performance metrics and quality standards consistently.
• Complete other duties as assigned by management.

What You'll Need

• High school diploma or GED; or 1-3 months related experience/training; or equivalent.
• Must be at least 18 years old.
• Proficient in Spanish and English (Speaking and Writing).
• Availability including days, evenings, Saturdays, and holidays.
• Attend two-week training from 8am to 4pm, Monday through Friday.
• Basic PC and Microsoft Office skills.
• Prior customer service experience preferred.
• Excellent communication skills.
• Professional and upbeat telephone manner.
• Type at least 30 wpm.
• Must reside in the St. Louis metropolitan area.

Benefits

Keefe offers comprehensive benefits to all full-time employees:

• Medical with prescription coverage, including Benefit Credit of $750 annually when enrolled in a TKC medical plan.
• Dental
• Vision
• Basic Life and Accidental Death & Dismemberment Insurance
• Voluntary benefits such as short-term and long-term disability options.

We also support work-life balance and future planning with:

• Paid Time Off
• Company match for the 401(k) Retirement Savings Plan
• Weekly pay
• DailyPay for immediate access to earned wages

EEO Statement

We are proud to be an Equal Employment Opportunity employer and maintain a drug-free workplace.

For our Privacy Policy and CA Employee Privacy Notice, visit: https://tkcholdings.com/privacy-policy-108