[Hiring] Bilingual Customer Service Representative @Garner Health

Garner Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a remote Bilingual Customer Service Representative to join its member-facing team. In this role, you will be the first point of contact for members, guiding them through their healthcare benefits and ensuring they receive the highest quality care. Your ability to handle complex conversations with empathy and professionalism will be crucial. This position offers a competitive hourly wage and a bilingual bonus, along with opportunities for growth in a dynamic startup environment. If you're passionate about transforming healthcare and delivering exceptional service, this is the role for you.

Qualifications

• Minimum 2 years of call center/customer service experience.
• Fluency in English and Spanish required.

Responsibilities

• Deliver exceptional member support via phone, chat, and email.
• Educate members on their healthcare benefits.

Skills

Customer Service

Bilingual (English/Spanish)

Attention to Detail

Problem-Solving

Communication Skills

Education

High School Diploma

Associate's Degree

Tools

Zendesk

Job description

May 08, 2025 - Garner Health is hiring a remote Bilingual Customer Service Representative. Salary: $22/hr plus $0.50 for bilingual. Location: USA.

Garner'smission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.

We are seeking a dedicated Associate to join our member-facing team. In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner’s mission. This role

This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity. You’ll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit information. As the voice of Garner, you’ll play a vital role in creating a supportive and empowering experience for each member you connect with.

We are currently looking for candidates who can work Monday through Friday, 10:00 AM to 7:00 PM Pacific Time. This is a US-based fully remote position.

Responsibilities will include:

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits, including how to maximize their Garner benefit
• Help steer members to find the best care available to them
• Handle complex and sensitive conversations with professionalism, empathy, and patience
• Deescalate members who are experiencing friction with their benefit
• Work with other departments to address cross-departmental issues
• Identify and escalate feedback from member interactions to internal teams
• Stay up to date on evolving procedures
• Protect member privacy and maintain compliance with HIPAA and data security protocols

Ideal candidate has:

• Minimum 2 years of call center/customer service experience
• Fluency in English and Spanish
• Healthcare experience preferred
• Clear and confident verbal and written communication skills
• Meticulous attention to detail
• A proactive and curious problem-solving mindset
• An openness to feedback and a commitment to doing better every day
• Technical proficiency with customer service platforms, such as Zendesk
• A desire to work in a rapidly evolving startup environment and can adapt quickly to change
• Passion for Garner's mission to transform the healthcare economy

Application Process

Here’s what you can expect in this process:

1. Apply - you are here!
2. Intro Call (15 minutes)
3. Role-Based Case Study (45 minutes)
4. Culture Interview (30 minutes)
5. Job Offer

What we look for at Garner:

• Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
• Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
• Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them.
• Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way.

The base compensation for this position is: $22/hr. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.

Garner Health is proud to be an Equal Employment Opportunity employer andvalues diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilitiesin our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

Beware of job scam fraudsters! Our recruiters usegetgarner.com email addresses exclusively. We do not post open roles on Indeed, conduct interviews via text, instant message, or Teams and we do not ask candidates to download software, purchase equipment through us, or to provide sensitive information such as bank account or social security numbers. If you have been contacted by someone claiming to be a Garner recruiter or hiring manager from a different domain about a job offer, please report it as potential job fraud to law enforcementhere and to [e-mail]