Remote Bilingual Customer Service Representative

MCI; Louisiana; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Remote Bilingual Customer Service Representative to join their innovative team. This exciting role involves providing exceptional customer service and technical support while engaging positively with customers. You'll be part of a dynamic work environment that values diversity and offers competitive pay along with comprehensive benefits, including paid training and flexible schedules. If you're passionate about helping others and eager to grow your career in a supportive atmosphere, this opportunity is perfect for you.

Benefits

Paid Training

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Options

Flexible Schedules

Daily Contests

Casual Dress Code

Qualifications

• Must be 18+ years old and possess a high school diploma or equivalent.
• Fluent in English and Spanish with excellent organizational skills.

Responsibilities

• Support customer service and technical support interactions.
• Resolve issues and ensure a top-tier customer experience.
• Document and process customer claims accurately.

Skills

Fluent in English

Fluent in Spanish

Excellent organizational skills

Strong problem-solving skills

Customer service orientation

Conflict resolution skills

Ability to multitask

Strong interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Join to apply for the Remote Bilingual Customer Service Representative role at MCI.

2 months ago Be among the first 25 applicants

Position Details

• Remote Work-at-Home
• Full-Time
• Hourly + Bonus
• Benefits include Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunities, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises
• No Resume Required, Entry-Level

About MCI

MCI is a leading Business Process Outsourcing (BPO) company that specializes in tailored solutions for diverse client needs. We focus on excellence and innovation, establishing ourselves as a trusted industry partner.

Role Responsibilities

1. Support customer service, technical support, and sales interactions with customers across the country.
2. Resolve support issues, promote products and services, and ensure a top-tier customer experience.
3. Engage confidently and positively with customers and team members.
4. Complete a full application on our careers page, including screening questions and a pre-employment test.

Key Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Ensure first call resolution through problem-solving and effective call handling.
• Research systems for missing information; coordinate with other departments as needed.
• Document and process customer claims accurately.
• Use knowledge base and training to answer questions, following all policies and scripts.
• Maintain confidentiality of personal and sensitive information.
• Escalate issues to appropriate staff or management.
• Attend meetings and training to stay updated on systems and processes.
• Adhere to attendance and work schedule requirements.

Qualifications

• Must be 18+ years old.
• High school diploma or equivalent.
• Fluent in English and Spanish.
• Excellent organizational and communication skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable with good attendance and punctuality.
• Strong problem-solving, conflict resolution, and customer service orientation.
• Ability to multitask, focus, and self-manage.
• Strong interpersonal skills and team orientation.

Preferred Qualifications

• 1+ year in customer service or related fields in a contact center.
• State or Federal work experience.

Additional Requirements

• Authorized to work in the job location.
• Willing to undergo background/security investigation and drug screening.

Benefits and Work Environment

We offer competitive pay, incentives, health benefits, retirement options, career growth, paid training, and a casual, engaging work environment. Our policies support diversity and equal opportunity.

Physical and Legal Considerations

The role is primarily sedentary, requiring long periods of sitting and computer use. Reasonable accommodations are available for qualified individuals with disabilities. We are committed to a discrimination-free workplace and comply with applicable laws.

Company Overview

MCI helps clients with CX and DX challenges through innovative solutions, including BPO, staff augmentation, and IT services. Recognized for rapid growth, MCI employs over 10,000 professionals across multiple locations and subsidiaries.

Note

This description provides a general overview and may be revised. Employment is at-will, and this document is not a contract.