Bilingual Customer Service Representative (English/Spanish)

Garner Health; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Associate to join their member-facing team. This fully remote position involves guiding members through their healthcare benefits, ensuring they access the highest-quality care at the lowest cost. The ideal candidate will thrive in a dynamic environment, balancing professionalism with empathy while managing complex situations. This role is perfect for someone passionate about transforming the healthcare economy and eager to contribute to a supportive and empowering experience for members. Join a rapidly growing team and make a meaningful impact in healthcare!

Benefits

Equity Incentive

Competitive Benefits Plans

Bilingual Bonus

Qualifications

• 2+ years of call center/customer service experience required.
• Technical proficiency with customer service platforms is essential.

Responsibilities

• Deliver exceptional member support via phone, chat, and email.
• Educate members on their healthcare benefits and maximize their Garner benefit.

Skills

Customer Service

Fluency in English

Fluency in Spanish

Problem Solving

Attention to Detail

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Zendesk

Job description

Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we’ve developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career.

We are seeking a dedicated Associate to join our member-facing team. In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner’s mission. This role

This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity. You’ll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit information. As the voice of Garner, you’ll play a vital role in creating a supportive and empowering experience for each member you connect with.

We are currently looking for candidates who can work Monday through Friday, 10:00 AM to 7:00 PM Pacific Time. This is a US-based fully remote position.

Responsibilities will include:

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits, including how to maximize their Garner benefit
• Help steer members to find the best care available to them
• Handle complex and sensitive conversations with professionalism, empathy, and patience
• Deescalate members who are experiencing friction with their benefit
• Work with other departments to address cross-departmental issues
• Identify and escalate feedback from member interactions to internal teams
• Stay up to date on evolving procedures
• Protect member privacy and maintain compliance with HIPAA and data security protocols

Ideal candidate has:

• Minimum 2 years of call center/customer service experience
• Fluency in English and Spanish
• Healthcare experience preferred
• Clear and confident verbal and written communication skills
• Meticulous attention to detail
• A proactive and curious problem-solving mindset
• An openness to feedback and a commitment to doing better every day
• Technical proficiency with customer service platforms, such as Zendesk
• A desire to work in a rapidly evolving startup environment and can adapt quickly to change
• Passion for Garner's mission to transform the healthcare economy

Application Process

Here’s what you can expect in this process:

1. Apply - you are here!
2. Intro Call (15 minutes)
3. Role-Based Case Study (45 minutes)
4. Culture Interview (30 minutes)
5. Job Offer

What we look for at Garner:

• Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
• Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
• Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them.
• Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way.

The base compensation for this position is: $22/hr. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [e-mail].

Equal Employment Opportunity:

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].