Bilingual Customer Service Representative

TKC Holdings, Inc.; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their team in St. Louis. This role offers a fantastic opportunity to provide exceptional service to customers while working in a supportive environment. With competitive pay and comprehensive benefits, including medical, dental, and paid time off, this position is perfect for those looking to grow their career. The ideal candidate will be fluent in both Spanish and English, possess strong communication skills, and have a passion for helping others. Join a company that values its employees and offers a pathway to success.

Benefits

Medical with prescription coverage

Dental

Vision

Basic Life Insurance

Voluntary benefits

Paid Time Off

401(k) Company Match

Weekly Pay

Immediate access to earned wages via DailyPay

Qualifications

• Must be fluent in both English and Spanish.
• Prior customer service experience preferred.
• Knowledge of basic PC skills required.

Responsibilities

• Provide inbound customer service via phone and chat support.
• Process customer orders and answer questions.
• Meet performance metrics and quality standards.

Skills

Bilingual (Spanish and English)

Customer Service

Microsoft Office

Verbal Communication

Written Communication

Typing (30 wpm)

Education

High School Diploma or GED

Job description

Overview

Are you looking for a career with premium benefits and the potential for growth?

At Keefe, we've created a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.

We now also offer DailyPay, providing you immediate access to earned wages. Work Today, Get Paid Today!

We are proud to be a military and veteran-friendly employer.

About This Position

Wage: $18.50 per hour

Bonus: $300

Potential to earn up to $300 monthly bonus

Full-time with Benefits

***MUST LIVE IN THE ST. LOUIS MISSOURI METROPOLITAN AREA***

***Must be fluent in both English and Spanish***

Training: M-F 8am-4pm (3 weeks)

2nd Shift Availability: M-F 2pm-11pm and Saturday 10am-4pm

The Bilingual (Spanish) Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsible for placing orders, handling questions about package programs, order status, return processing, and product knowledge.

Essential Functions, Duties, and Responsibilities

• Provide inbound customer service via phone and chat support.
• Process customer orders, deposits, track shipments, and answer questions.
• Perform administrative tasks related to customer calls or chats.
• Meet performance metrics and quality standards.
• Complete other duties as assigned by management.

What You'll Need

• High school diploma or GED; or 1-3 months related experience or training; or equivalent.
• Must be at least 18 years old.
• Proficient in Spanish and English (Speaking and Writing).
• Ability to meet availability requirements including days, evenings, Saturdays, and holidays.
• Attend two-week training from 8am to 4pm, Monday through Friday.
• Knowledge of basic PC and Microsoft Office skills.
• Prior customer service experience preferred.
• Excellent verbal and written communication skills.
• Professional and upbeat telephone manner.
• Type at least 30 wpm.
• Must reside in the St. Louis metropolitan area.

Benefits

Keefe offers comprehensive benefits to all full-time employees:

• Medical with prescription coverage (Benefit Credit of $750 annually, divided evenly across paychecks).
• Dental
• Vision
• Basic Life and Accidental Death & Dismemberment Insurance
• Voluntary benefits (short-term, long-term disability, etc.)

We also support work-life balance and future planning with:

• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay
• Immediate access to earned wages via DailyPay

EEO Statement

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

For more information, see our Privacy Policy and CA Employee Privacy Notice at: https://tkcholdings.com/privacy-policy-108