Remote Bilingual Customer Service Representative

MCI; North Carolina; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Remote Bilingual Customer Service Representative to join its dynamic team. This full-time role offers the opportunity to provide exceptional customer service, technical support, and sales interactions from the comfort of your home. The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and have a strong customer service orientation. With a focus on achieving first call resolution and maintaining positive customer relationships, this position promises a rewarding experience with opportunities for career advancement and a supportive work environment. Embrace the chance to grow with a company that values diversity and inclusion.

Benefits

Paid Training

Paid Time Off

Medical, Dental, Vision, Life Insurance

Retirement

Advancement Opportunities

Flexible Schedules

Daily Contests and Prizes

Casual Dress Code

Regular Raises

Qualifications

• Must be 18+ years old and authorized to work in the country.
• Fluent in English and Spanish with excellent communication skills.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Achieve first call resolution through effective problem solving.
• Document and process claims accurately.

Skills

Fluent in English

Fluent in Spanish

Excellent communication skills

Problem-solving skills

Customer service orientation

Typing speed of 20+ WPM

Interpersonal skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

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Benefits & Perks

• Paid Training
• Paid Time Off
• Medical, Dental, Vision, Life Insurance
• Retirement
• Advancement Opportunities
• Flexible Schedules
• Daily Contests and Prizes
• Casual Dress Code
• Regular Raises

Job Details

• Remote Work-at-Home
• Full-Time
• Hourly + Bonus

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for our clients. This role involves customer service, technical support, and sales interactions, supporting hundreds of customers weekly across the country to resolve issues, promote products, and ensure a top-tier customer experience.

The ideal candidate is confident, engaged, and enthusiastic, committed to building positive relationships and delivering excellent service. Applicants must complete a full application on our careers page, including screening questions and a pre-employment test.

Key Responsibilities

1. Handle inbound and outbound contacts professionally and courteously
2. Achieve first call resolution through effective problem solving
3. Research and coordinate to resolve customer issues
4. Document and process claims accurately
5. Use knowledge base and training to answer questions, following policies and scripts
6. Maintain confidentiality of personal information
7. Escalate issues as needed
8. Participate in meetings and training to stay updated
9. Adhere to attendance and schedule requirements

Candidate Qualifications

We encourage positive, driven, and confident applicants. Ideal candidates are motivated, energetic, and dedicated.

• Must be 18+ years old
• High school diploma or equivalent
• Fluent in English and Spanish
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer service orientation
• Ability to multitask and self-manage
• Strong interpersonal skills

Preferred Qualifications

• 1+ year in customer service or related fields
• Experience in a contact center environment
• State or Federal work experience

Conditions of Employment

• Must be authorized to work in the country
• Willing to undergo background/security checks and drug screening

Benefits & Incentives

• Paid Time Off and holidays
• Contests with cash and prizes
• Health benefits after 30-90 days
• Retirement plans
• Disability and life insurance
• Career growth opportunities
• Paid training
• Casual work environment

Physical & Other Requirements

This is a sedentary, home-office role requiring computer and phone use, occasional movement, and lifting up to 40 pounds.

Equal Opportunity & Diversity

MCI is committed to a diverse, inclusive, and discrimination-free workplace, offering reasonable accommodations for qualified applicants with disabilities.