Bilingual Customer Service Representative (SPANISH)

Alorica; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you will play a crucial role in enhancing customer experiences. This remote position offers you the chance to assist clients by addressing their concerns and resolving issues effectively. With a commitment to employee growth and a supportive work environment, this role provides an opportunity to thrive in a dynamic team. Enjoy the benefits of being part of a company that values your well-being and promotes from within, ensuring a rewarding career path. If you are passionate about customer service and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Strong customer service skills with a focus on resolving issues.
• Excellent communication and problem-solving abilities.

Responsibilities

• Assist customers with issues and concerns during product use.
• Document call-related information for auditing and reporting.
• Upsell current customers on new or enhanced services.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Position: Customer Service Representative

Location: Remote

Terms: Full-time

Pay: $16/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services