Customer Service Rep

Lee Hecht Harrison Nederland B.V.; Phoenix (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Paid leave

Holiday pay

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative to join a transportation-based team near the Phoenix airport. The role involves handling high-volume communications and delivering exceptional service in a fast-paced setting.

Schedule is Monday–Friday, 6a–3pm, with pay starting at $21/hr. Responsibilities include serving as the main contact for customers, updating records, handling inquiries, and coordinating with internal departments to resolve issues.

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Transportation, logistics, fleet, or related industry experience is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient with Microsoft Office and comfortable learning new software systems.
• Strong attention to detail and organizational skills.
• Ability to multitask and work efficiently in a team environment.
• Bilingual Spanish preferred ($1.00/hour bilingual differential).

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in person.
• Respond to customer inquiries regarding transportation services, account information, and general questions.
• Resolve customer concerns professionally while ensuring a positive customer experience.
• Accurately enter, update, and maintain customer information in company systems.
• Process customer requests and complete required documentation with a high level of accuracy.
• Communicate with internal departments to research and resolve customer issues.
• Maintain detailed records of customer interactions and follow-up activities.
• Assist with account maintenance, service inquiries, and general administrative support.
• Perform data entry, filing, and other clerical tasks as assigned.
• Meet quality, productivity, and customer satisfaction expectations while maintaining professionalism.

Skills

Customer service

Verbal & written communication

Microsoft Office

Bilingual Spanish

Tools

Microsoft Office

Job description

Customer Service Rep

LHH Recruitment Solutions is partnering with a transportation based company near the Phoenix airport who is looking for a Customer Service Representative to join their growing team. This position is ideal for someone who enjoys helping customers, handling high-volume communications, and providing exceptional service in a fast-paced environment. The schedule is Monday-Friday 6a-3pm. Hourly pay starts at $21/hr.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in person.
• Respond to customer inquiries regarding transportation services, account information, and general questions.
• Resolve customer concerns professionally while ensuring a positive customer experience.
• Accurately enter, update, and maintain customer information in company systems.
• Process customer requests and complete required documentation with a high level of accuracy.
• Communicate with internal departments to research and resolve customer issues.
• Maintain detailed records of customer interactions and follow-up activities.
• Assist with account maintenance, service inquiries, and general administrative support.
• Perform data entry, filing, and other clerical tasks as assigned.
• Meet quality, productivity, and customer satisfaction expectations while maintaining professionalism.

Qualifications

• 2+ years of customer service experience in a fast-paced environment.
• Transportation, logistics, fleet, or related industry experience is a plus.
• Strong verbal and written communication skills.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient with Microsoft Office and comfortable learning new software systems.
• Strong attention to detail and organizational skills.
• Ability to multitask and work efficiently in a team environment.
• Bilingual Spanish preferred ($1.00/hour bilingual differential).

Pay Details: $20.00 to $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.