Bilingual Customer Service Representative

EMERGE; San Antonio (TX); On-site; USD 23,419; Full time

Benefits offered by this job

Hourly pay of $17/hour

Monday–Friday schedule with nights and weekends off

Opportunity to grow communication skills

Valuable experience in a professional environment

High visibility role in a brand new office

Job summary

A national law firm in San Antonio seeks a customer service representative to assist individuals with past-due government accounts. The role involves providing excellent customer service, collecting toll bills, and helping customers understand their charges. Fluency in English and Spanish and/or Portuguese is preferred. Enjoy a schedule that allows you to have nights and weekends off while gaining valuable experience in a professional environment.

Qualifications

• Fluent in English, Spanish, and/or Portuguese preferred.
• Previous phone or call center customer service experience preferred.

Responsibilities

• Provide excellent customer service to individuals regarding their accounts.
• Collect past-due toll bills on behalf of government clients.
• Assist customers in understanding the charges they have incurred.
• Work with customers to create reasonable repayment plans based on their income and budget.

Skills

Fluent in English

Fluent in Spanish

Fluent in Portuguese

Phone communication skills

Job description

We are partnered with a national law firm with a practice dedicated to the collection of delinquent government receivables. For over 40 years, they have provided customized collection programs for their public sector clients. The goal of this role is to collect funds on behalf of government clients, but their unique approach focuses on offering individuals a helping hand by assisting them in understanding the charges they have incurred and working with them to create reasonable repayment plans that align with their income and budget. This is your opportunity to gain valuable experience in a professional environment while enjoying a schedule that allows you to get your nights and weekends back.

REWARDS

• Hourly pay of $17/hour
• Enjoy a Monday–Friday schedule with nights and weekends off
• Grow your phone and communication skills
• Gain valuable experience in a professional environment
• High visibility role in a brand new office

Requirements

• Fluent in English and Spanish and/or Portuguese preferred
• Availability during the hours: 8am-5pm Monday‑Friday
• Previous phone or call center customer service experience preferred

Responsibilities

• Provide excellent customer service to individuals regarding their accounts
• Collect past‑due toll bills on behalf of government clients
• Assist customers in understanding the charges they have incurred
• Work with customers to create reasonable repayment plans based on their income and budget

Emerge is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.