Collector

EMERGE; Houston (TX); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Competitive hourly rate

Benefits and 401(k) upon conversion

Excellent training

Job summary

A national law firm in Houston seeks a Collector to manage overdue accounts. This role requires making high-volume outbound calls and educating individuals about payment options. Strong communication skills and prior customer service experience are necessary, with bilingual Spanish preferred. The position offers competitive hourly rates starting at $17 and benefits upon conversion, alongside excellent training and career advancement opportunities.

Qualifications

• Prior outbound phone experience.
• High-volume customer service experience is essential.
• Strong written and verbal communication skills are required.
• Bilingual in Spanish is strongly preferred.

Responsibilities

• Collect outstanding account balances by phone and email.
• Make a high volume of daily outbound calls using an automated dialer.
• Educate customers on payment options and account resolution.

Skills

Strong communication skills

Customer service

Outbound phone experience

Bilingual in Spanish

Job description

We are partnered with a national law firm with a practice dedicated to the collection of delinquent government receivables. For over 40 years, they have provided customized collection programs for their public sector clients. Located in Houston they offer excellent training, competitive benefits, and strong opportunities for career advancement.

They are looking to add a Collector to the team in the San Antonio office. In this role, you will contact individuals regarding overdue accounts through phone and written correspondence. You will make a high volume of outbound calls throughout the day while educating customers on available options to resolve their balances. A strong candidate for this role will enjoy communicating with others and helping individuals find solutions.

Responsibilities

• Collect outstanding account balances by phone and email
• Make a high volume of daily outbound calls using an automated dialer
• Educate customers on payment options and account resolution

Rewards

• Hourly rate starting at $17/hour
• Benefits and 401(k) upon conversion

Requirements

• Prior outbound phone experience
• High-volume customer service
• Strong communication skills written and verbal
• Bilingual in Spanish strongly preferred

At EMERGE, we are committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply.