Bilingual Customer Service Representative

Express Employment Professionals; Medford (OR); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Benefits after probation

Job summary

Express Employment International is seeking bilingual Customer Service candidates to join a local transportation agency's call center in Medford. You will handle inbound calls from riders, enter visit data, and schedule transports in a fast-paced environment.

This full-time role runs Monday–Friday, 8am–5pm, with starting pay of $23.02 per hour and a benefits package after probation. Ideal candidates are fluent in English and Spanish, type at least 40 wpm, and bring strong communication skills

Qualifications

• Bilingual English/Spanish required.
• Typing speed 40 wpm or higher required.
• Strong verbal communication skills required.
• Ability to work under pressure required.
• Handle large volume of inbound calls.
• High attention to detail required.
• Previous customer service experience preferred.

Responsibilities

• Answer all inbound customer calls.
• Schedule riders who need transportation assistance.
• Accurately input data for each call.

Skills

Bilingual English/Spanish

Typing speed 40 wpm

Verbal communication

Pressure tolerance

Inbound call handling

Attention to detail

Customer service experience

Job description

Local transportation agency is seeking strong, quality Bilingual Customer Servicecandidates to add to their call center team.This is a fantastic career opportunity to work with a great organization.

We are looking for a quick leaner with a great personality to work with our client's customers.Individuals will be responsible for accepting incoming calls from community riders needing assistance with transportation to medical appointments, data entry of call details, and scheduling transport pick ups. Come join this exceptional organization that provides a great service to our community. This is a full time position, Monday-Friday 8am- 5pm. The starting wage is $23.02!

Duties and Responsibilities:

• Answer all inbound customer calls
• Schedule riders who need transportation assistance
• Accurately input data for each call

Requirements & Qualifications:

• Bilingual English/Spanish a must
• Must type 40 wpm or higher
• Strong verbal communication skills
• Ability to work under pressure
• Handle large volume of inbound calls
• High attention to detail
• Previous customer service experience

Excellent benefit package offeredafterprobationary period.

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