CWR-Lead, Customer Service Rep

CRG; Richmond (VA); On-site; USD 27,552 - 30,307; Full time

Job summary

A forward-thinking company in Richmond, Virginia, is seeking a Bilingual Customer Service Rep to deliver exceptional experiences. This pivotal role requires providing support to a diverse customer base while resolving inquiries. Ideal candidates possess bilingual skills in English and Spanish, a strong customer-centric mindset, and leadership experience. The role offers compensation of $20-22/hour with the potential for career growth.

Qualifications

• Minimum of 4 years’ experience in customer service.
• At least 1 year of team lead or supervisory experience.
• Experience working in a call center environment is a plus.

Responsibilities

• Provide exceptional service and support to our diverse customer base.
• Help resolve customer inquiries efficiently.
• Build lasting relationships with customers.

Skills

Bilingual proficiency in English and Spanish

Customer-centric mindset

Problem-solving skills

Leadership abilities

Experience in customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, Outlook)

Job description

Overview

Are you passionate about delivering extraordinary customer experiences and eager to connect with diverse communities? We are seeking a dedicated and motivated Bilingual Customer Service Rep to provide exceptional service and support to our diverse customer base. In this pivotal role, you will be a key frontline ambassador, helping to resolve customer inquiries efficiently while building lasting relationships. If you thrive in dynamic, fast-paced environments and possess bilingual skills in English and Spanish, this is your chance to grow within a forward-thinking company committed to your professional development and success.

Details

Duration: 12 weeks (Potential to extend/convert)

Shift: Tues-Sat : 8am-4:30pm

Compensation: $20-22/hour W2

Responsibilities

Provide exceptional service and support to our diverse customer base. In this pivotal role, you will be a key frontline ambassador, helping to resolve customer inquiries efficiently while building lasting relationships.

Required Skills

• Minimum of 4 years’ experience in customer service, with a focus on troubleshooting and handling complex transactions.
• Bilingual proficiency in English and Spanish.
• At least 1 year of team lead or supervisory experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong leadership abilities and a talent for coaching and motivating teams.
• Excellent problem-solving skills with the ability to analyze and troubleshoot operational issues.
• Effective communication skills and a customer-centric mindset.

Nice To Have Skills

• Experience working in a call center environment.
• Proven ability to multitask efficiently and handle high-pressure situations.
• Solid organizational and reporting skills to track performance metrics and results.

Preferred Education And Experience

• A minimum of a high school diploma or equivalent; further education is a plus.
• Prior leadership experience in customer service or related fields.

Employment Details

Category Code: JN003

Job Function: Customer Service

Industries: Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Consumer Services

Note: Referrals increase your chances of interviewing.