Bilingual Customer Service Representative

Labatt Food Service; Harlingen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Labatt Food Service in Harlingen, TX is seeking a Customer Service Representative to resolve customer requests and handle administrative tasks. The role requires effective communication and a friendly, respectful manner when assisting customers by phone or email.

The ideal candidate will be bilingual in English and Spanish, demonstrate empathy, and be willing to take on additional responsibilities as needed to support the corporate business area.

Qualifications

• Excellent communication to resolve customer requests in a friendly and respectful manner.
• Demonstrates a strong work ethic and maintains rapport with customers.
• Shows empathy toward customer concerns and acts with urgency to resolve them.
• Ability to take on additional responsibilities as needed.
• Bilingual in English and Spanish is required.

Responsibilities

• Respond to and resolve customer requests regarding orders, deliveries, product inquiries, and other requests via phone and email.
• Research and offer product suggestions based on customer requirements.
• Communicate order and product changes with customers in a timely fashion.
• Identify and communicate changing customer needs with internal personnel.

Skills

Effective communication

Strong work ethic

Empathy

Take on responsibilities

Bilingual English/Spanish

Job description

Business area: Corporate

Shift: Day

Date posted: Thursday, October 1st 2026

Labatt Food Service is hiring a Customer Service Representative for theirHarlingenoffice. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.
• Bilingual, English & Spanish,required.