Bilingual Customer Service Representative

Quality Staffing Services; Georgetown (DE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance (0

Job summary

Quality Staffing Services in Georgetown, Delaware, seeks a Customer Service Representative (CSR) to act as a liaison, provide product information, and resolve issues for our customer accounts with accuracy and empathy. The role involves assisting customers in person and by phone, processing payments, reconciling accounts, maintaining records, and collaborating with other departments to ensure customer satisfaction.

Day shift with potential peak-season hours.

Qualifications

• Proven communication and customer service skills
• Must be organized and detailed oriented
• Self-motivated
• Able to respond to customers in a polite and friendly manner
• Ability to multi-task, prioritize, and manage time effectively
• High School degree
• Must be flexible with work hours

Responsibilities

• Assist customers with questions regarding accounts in person and by telephone
• Resolve complaints by working with other departments to satisfy the customer promptly
• Research customer problems and perform adjustments to correct the problem
• Receive payments on accounts in person and by telephone
• Reconcile customer accounts
• Maintain customer accounts (address changes, budget payments, prebuy plans)
• Track and record problem calls
• Handle mailing daily invoices and month-end statements
• Assist switchboard/receptionist with answering calls
• Update customer information and look for opportunities to better serve customers
• Perform general correspondence duties and other tasks as assigned by the Customer Service Manager
• Monitor tank gauges
• Verify petty cash

Skills

Communication skills

Customer service

Organized

Detail-oriented

Self-motivated

Polite and friendly

Multi-tasking

Time management

Flexibility with hours

Education

High School Diploma or equivalent

Job description

Note: All communications with candidates will be kept strictly confidential.

What to expect:

As the Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is run by one person and responsible for the daily activity of the office.

• Health, Dental and Vision Insurance after 60 days
• Life Insurance
• Short and Long Term Disability
• 401K with employer match
• Paid Time Off

Job Type: Full-time

Work Location: Georgetown, Delaware

What you will get to do:

• Assist customers with any questions regarding their accounts both in person and on the telephone
• Resolve any complaints by working with other departments to satisfy the customer promptly
• Researching any customer problems and performing any adjustments to correct the problem
• Receiving payment on accounts in person and by telephone
• Reconciliation of customer accounts
• Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
• Tracking and recording problem calls
• Handle mailing daily invoices and the process of month end statements
• Assist switchboard/receptionist with answering incoming calls
• Contacting customers to update information and look for opportunities to better serve our customer needs
• Any general correspondence duties and other job duties assigned by the Customer Service Manager
• Monitor the tank gauges
• Verify the petty cash

You will bring these qualifications:

Experience Level: Mid-Level

Education: High School Diploma or Equivalent Required

• Proven communication and customer service skills
• Must be organized and detailed oriented
• Self-motivated
• Able to respond to customers in a polite and friendly manner
• Ability to multi-task, prioritize, and manage time effectively
• High School degree
• Must be flexible with work hours

Shift & Schedule: Day Shift, Monday-Friday. Intermittent evening hours and weekends during peak season or when working a trade/consumer show.

About QSS:

Candidates rely on us for career matching, coaching, and skilled training. Clients know they can count on us to provide their business with a top-notch, customized workforce. We help talented and driven individuals find opportunities that are right for both the individual and client. Quality Staffing Services has served the community with the mission to help great people find great jobs since 1995.

Quality Staffing Services has three Maryland offices: Cambridge, Easton, and Salisbury to service clients and candidates across the entire Delmarva Peninsula (Delaware, Maryland, and Virginia).