Customer Service Associate

AquaPhoenix Scientific LLC; Town of Hanover (NY); Presencial; USD 34 000 - 46 000; Tempo integral

Resumo da oferta

AquaPhoenix Scientific LLC, based in Hanover, PA, is seeking a Customer Service Associate to handle inquiries, process orders and ensure on-time delivery with a focus on accuracy and customer satisfaction.

The role requires strong communication skills, MS Office proficiency and the ability to manage high call volumes in a fast-paced environment while collaborating with internal teams to improve processes.

Qualificações

• High School Diploma or GED required.
• Customer service experience in manufacturing is a plus.
• Ability to handle high call volume in a fast-paced environment.
• Proficient with Microsoft Office products.
• Excellent interpersonal and communication skills.
• Displays enthusiasm, initiative and pride in work.
• Effective time management and organizational skills.
• Proactive approach in all duties.

Responsabilidades

• Provide customers with quotes on catalog items and availability.
• Handle inquiries, orders and concerns to ensure satisfactory resolution.
• Demonstrate strong product and service knowledge.
• Enter orders accurately and verify data.
• Stay current with product development.
• Work independently within a team environment.
• Represent the company with quality and integrity.
• Maintain a set weekday schedule between 7:00 AM and 6:00 PM.

Conhecimentos

Customer service experience

MS Office

Interpersonal communication

Time management

Organizational skills

Proactive attitude

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Associate

Regular FT Hanover, PA, US

2 days ago Requisition ID: 1340

AquaPhoenix Scientific, located in Hanover, PA has an immediate opening for an experienced, organized and detail-oriented Customer Service Representative (CSR). The CSR is responsible for exceeding customer expectations by handling inquiries, processing orders and meeting deadlines in a courteous, efficient and timely manner. The CSR communicates regularly with both internal and external customers and is expected to be professional and respectful at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide customers with quotes on catalog items, product/service availability, lead times, and/or tracking using the company pricing systems and policies
• Handle customer inquiries, orders, concerns, etc. in a way that leaves the customer with a feeling of satisfactory resolution, involving management when necessary
• Demonstrate strong product and service knowledge
• Strong verbal and written communications skills are necessary as well as accuracy in entering customer orders and verifying the data is entered correctly
• Stay current with new and existing product development
• Capable of working independently within a team environment
• Represent the company in a way that projects an image of quality, integrity and superior understanding
• Must be available to work a set flex schedule between the hours of Monday - Friday; 7:00 AM - 6:00 PM. No weekends or holidays

MINIMUM QUALIFICATIONS

• High School Diploma or GED required
• Customer Service experience in the manufacturing industry is a plus
• Ability to handle high call volume in a fast-paced environment
• Proficient with Microsoft Office products
• Excellent interpersonal and communication skills
• Displays enthusiasm, initiative, and pride in work
• Effective time management and organizational skills
• Demonstrates a sense of urgency in completing work assignments, and uses a proactive approach in all duties

AquaPhoenix Scientific, is an industry leader in water testing kits and reagent manufacturing, as well as a distributor of thousands of testing products and supplies for a multitude of industries including industrial water treatment, cleaning & sanitation, oil & gas, environmental, water conditioning, and education.

If you are looking for a great work environment, excellent training to ensure your success, competitive pay and exceptional benefits that includes health, dental, vision, 401(k) and generous paid time off consider a career with AquaPhoenix Scientific. We are an Equal Opportunity Employer that embraces diverse skills, perspectives and ideas that help our business grow.