Bilingual Customer Service Representative

Florida One Insurance; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is on the lookout for a Bilingual Customer Service Representative who is dedicated to providing exceptional service. In this dynamic role, you will assist clients in both English and Spanish, helping them navigate their insurance needs with confidence. You will process payments, educate clients on available products, and resolve concerns with professionalism. This company values diversity and innovation, offering competitive salaries, health benefits, and opportunities for career growth. If you're passionate about customer service and ready to make an impact, this is the perfect opportunity for you.

Benefits

Competitive Salary + Bonuses

Paid Training & Licensing Assistance

Health, Dental & Vision Insurance

Generous Paid Time Off & Holidays

Career Growth Opportunities

Qualifications

• Strong communication skills and customer-first attitude.
• Ability to handle high volume of interactions with patience.

Responsibilities

• Assist customers with policy inquiries and claims support.
• Process payments and educate clients on insurance products.
• Collaborate with agents and underwriters for seamless experience.

Skills

Fluency in English

Fluency in Spanish

Customer service experience

Communication skills

Problem-solving expertise

Multitasking skills

Organizational skills

Education

Insurance license

Job description

Who We Are:

At Texas One Insurance Agency, we believe in providing exceptional service and tailored auto insurance solutions to our diverse clientele. We are seeking a Bilingual Customer Service Representative (CSR) who is passionate about helping customers navigate their insurance needs with ease and confidence. If you have a customer-first attitude, strong communication skills, and thrive in a fast-paced environment, we want you on our team!

What You'll Do:

Assist customers in both English and Spanish with policy inquiries, coverage options, and claims support.
Process payments, policy renewals, and modifications with accuracy and efficiency.
Educate clients on available auto insurance products, discounts, and benefits.
Resolve customer concerns with professionalism and problem-solving expertise.
Maintain up-to-date customer records and documentation.
Collaborate with agents and underwriters to ensure a seamless client experience.

What We're Looking For:

Fluency in English and Spanish (both spoken and written).
Previous experience in customer service or insurance (auto insurance experience is a plus!).
Strong communication, multitasking, and organizational skills.
Ability to handle a high volume of interactions with patience and efficiency.
Must be licensed (or willing to obtain an insurance license).

Perks & Benefits:

Competitive Salary + Bonuses
Paid Training & Licensing Assistance
Health, Dental & Vision Insurance
Generous Paid Time Off & Holidays
Career Growth Opportunities

Ready to Make an Impact?
Join a team where your skills matter, and your voice is heard. Be part of a company that values diversity, innovation, and customer excellence.