Bilingual Customer Service Representative (Full Time) - Plano Op

Quipt Home Medical; Plano (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Bilingual Customer Service Representative, der exzellenten Kundenservice bietet und technische Unterstützung leistet. In dieser Rolle sind Sie für die Bearbeitung von Anfragen und die Lösung von Problemen verantwortlich, während Sie positive Beziehungen zu Kunden aufbauen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Flexibilität und die Fähigkeit, mehrere Aufgaben gleichzeitig zu bewältigen, sind entscheidend, um in dieser Position erfolgreich zu sein.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice, insbesondere im Call Center oder Bankwesen.
• Fähigkeit zur effektiven Kommunikation mit Kunden und Kollegen.

Responsibilities

• Bereitstellung von freundlichem und effektiven Kundenservice für eingehende Anrufe.
• Probleme durch aktives Zuhören und Empathie lösen.

Skills

Kundenservice

Aktives Zuhören

Computerkenntnisse

Multitasking

Education

High School Diplom oder GED

Tools

Call Center Software

Job description

Bilingual Customer Service Representative (Full Time) - Plano Op

Prosperity Bank

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Bilingual Customer Service Representative (Full Time) - Plano Op

External Applicants: Please apply through Prosperity Bank's Career Center at ~~~. Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.

Position Overview

An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.

Responsibilities

• Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
• Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
• Maintain comprehensive working knowledge of all systems
• Update customer information during and after each call
• Meet personal/customer service team call handling goals
• Notify immediate supervisors of all problems or unusual matters
• Follow communication procedures, guidelines and policies

Minimum Qualifications

• High school diploma or GED
• 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking
• Advanced computer skills and proficiency using multiple screens
• Ability to effectively read, write, and verbally communicate with customers and co-workers
• Maintain a professional attitude and appearance
• Ability to multi-task, prioritize, and manage time effectively
• Detail oriented

Hours: Monday - Friday 10:00am-7:00pm Rotating Saturdays: 9:00am-5:00pm

(Availability to work a flexible schedule which includes all hours of Call Center operation including Saturdays and holidays)