Bilingual Customer Service Representative

Kaygen, Inc.; Plano (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a passionate intern to join their Customer Brand Engagement Center. This role offers a unique opportunity to gain valuable experience in the automotive industry while developing essential communication and problem-solving skills. Interns will receive comprehensive training and be responsible for supporting customer inquiries, enhancing satisfaction, and building lasting relationships. This position not only provides a chance to network with professionals but also allows you to clarify your career goals in a collaborative and respectful environment. Join a team where you can dream, do, and grow!

Qualifications

• Strong analytical and problem-solving skills are essential.
• Superior written and verbal communication skills are required.

Responsibilities

• Act as a liaison between clients and dealerships, answering inquiries.
• Provide world-class customer service to enhance owner satisfaction.

Skills

Computer skills

Analytical skills

Problem-solving skills

Written communication

Verbal communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Kaygen, Inc.

Sr Sourcing Specialist and Technical Recruiter @ Kaygen, Inc. | Executive Search, Multiple Industry, RC Car enthusiast |

What we’re looking for

We need someone who is not just a transactional call center agent but can speak with guests and customers/dealers to build relationships.

• They should be able to think logically and provide help with different scenarios.
• Please submit a diverse mix of resumes, not just call center experience candidates.
• This is a 6-month contract role with a high possibility of extension or conversion.
• Shift timings could be between M-F 7AM-7PM CST and 8AM-6PM CST.
• This is an onsite role; need someone who can come to the office Monday-Thursday.

JOB DESCRIPTION

What you’ll be doing

Our Client Customer Brand Engagement Center Internship Program provides college students with exposure to the automotive industry while working in a corporate environment at our headquarters in Plano, Texas.

Who we are: Collaborative. Respectful. A place to dream and do. These are just a few words that describe life at Our Client. As one of the world’s most admired brands, Our Client is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

What we’re looking for: Our Client and Lexus’ Brand Engagement Center seeks passionate and highly motivated interns to work in a world-class contact center. The skills you acquire will be invaluable for your career.

Through your experience at Our Client, you will:

• Expand your communication skills
• Test drive a career and clarify your goals and interests
• Network with professionals in your field of interest
• Develop a confident, professional image

During your internship, your primary role will be to act as a liaison between Our Client/Lexus owners, prospective owners, dealerships, area offices, and headquarters by supporting our national contact center via answering incoming phone calls daily.

You will receive five weeks of comprehensive training on Our Client (possibly Lexus) vehicles, policies, products, services, communications, problem solving, negotiation, and customer satisfaction.

Your primary role will be to evaluate customer inquiries/concerns (e.g., financial assistance, dealer sales, service or product-related concerns) and determine the appropriate action to positively impact owner satisfaction and retention.

Our Client’s Customer Brand Engagement Center is a key department offering entry-level positions with tremendous learning opportunities about our products and company operations.

• As an Intern, your overall mission is to “Build Lifetime Advocates for Our Client/Lexus”.

Your role will support the department’s objective to provide world-class customer service to Our Client/Lexus owners and future buyers.

Requirements:

Qualifications/What you bring (Must Haves) – Highlight Top 3-5 skills:

• Computer skills - comfortable learning new systems
• Developing process documentation
• Strong analytical and problem-solving skills
• Superior written and verbal communication skills
• Ability to work with cross-functional groups

Ability to formulate and present recommendations regarding functional and technical solutions that improve business processes, enhance user experience, or reduce operating expenses.

Added bonus if you have (Preferred):

Seniority level

• Associate

Employment type

• Contract

Job function

• Administrative, Customer Service, and Sales

Industries

• Business Consulting and Services, Consumer Services, and Professional Training and Coaching