Customer Service Representative- Bilingual

Association Services Inc.; Richardson (TX); On-site; USD 48,000 - 56,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative to join their dynamic team. In this entry-level role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries efficiently. Your proficiency in Microsoft Office and strong communication skills will be essential in maintaining high service standards. This position offers a unique opportunity to contribute to a company dedicated to enhancing community experiences for residents across North America. If you're passionate about helping others and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• 1+ year of customer service experience required.
• Ability to interpret verbal and written instructions proficiently.

Responsibilities

• Assist customers with inquiries and issues via phone, email, and in-person.
• Update homeowner and association information in shared files.

Skills

Customer Service Skills

Conflict Resolution

Microsoft Office Proficiency

Communication Skills

Time Management

Education

High School Diploma or GED

Tools

C3 Software

General Office Equipment

Job description

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With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude

Essential duties and Responsibilities:

• Act as the first point of contact for customers visiting the office when needed
• Update homeowner and association information in C3 and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed
• Other duties as assigned.
  
  

Knowledge and Skills:

• Ability to interpret verbal and/or written instructions at a proficient level.
• Proficiency in Microsoft Office products (Word, Excel, Outlook,) at a proficient level.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Ability to keep workspaces organized and maintained. Alerts Office Manager of low supplies and assists in supply stocking and distribution.
• Partner with multiple stakeholders, for example community managers, vendors, peers, clients.
• Knowledge of company policies, procedures, and forms.
• Must be able to prioritize, manage time, and meet deadlines.
• Must be able to work effectively with others in person and in group setting
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.).
• Professional customer service skills.
  
  

Requirements

Education and Experience

• High School Diploma or GED Required
• At least one year of directly related or closely related experience
  
  

Working Conditions:

• Typical office environment
• Frequent social interaction
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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