Bilingual Customer Experience Consultant (Spanish)

Artech L.L.C.; Auburn Hills (MI); On-site; USD 42,000 - 55,000; Full time

Job summary

Artech L.L.C. seeks a Customer Experience Consultant to manage interactions across phone, email, chat and social media, delivering premium support and resolving inquiries. The role emphasizes product information delivery and exceptional customer experiences, with a preference for automotive-related background.

Multichannel communication and CRM familiarity are required. Ideal candidates have 1+ years in customer service, strong communication, problem-solving, and attention to detail in a

Qualifications

• 1+ years in customer service or related fields
• Fluent Spanish communication (written and verbal)
• Experience with CRM tools and Microsoft Office
• Automotive experience preferred
• Ability to work in fast-paced contact center environments

Responsibilities

• Represent the brand by managing customer interactions via phone, email, chat and social media
• Deliver premium customer support and resolve inquiries
• Provide product information and guidance to customers
• Ensure exceptional customer experiences across channels

Skills

Spanish fluency (written & spoken)

Communication skills

Problem solving

Customer service

Tools

CRM tools

Microsoft Office

Job description

Artech L.L.C. seeks a Customer Experience Consultant to manage interactions across phone, email, chat and social media, delivering premium support and resolving inquiries. The role emphasizes product information delivery and exceptional customer experiences, with a preference for automotive-related background.

Multichannel communication and CRM familiarity are required. Ideal candidates have 1+ years in customer service, strong communication, problem-solving, and attention to detail in a