Bilingual Customer Service Manager-Spanish/English

VanDevere Automotive Family; Akron (OH); On-site; USD 46,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401K + Company Matching

Profit Sharing

Paid Vacation

Employee Discounts

Referral Programs

No Sundays or Holidays

Job summary

VanDevere Automotive Family in Akron, OH seeks a Bilingual Customer Service Manager fluent in Spanish and English to lead a customer service team, engaging with customers by phone, text, email, and in person to deliver an outstanding experience.

You will coach staff, resolve issues, and collaborate with sales, service, and management to ensure timely, accurate assistance and build strong community relationships. This role emphasizes a customer-first approach.

Qualifications

• Fluent/bilingual in Spanish and English.
• Experience in customer service or management preferred.
• Ability to lead, coach, and motivate others.
• Comfortable communicating by phone, text, email, and in person.

Responsibilities

• Lead and support the customer service team to provide an exceptional experience from first interaction through follow-up.
• Communicate with customers in Spanish and English by phone, text, email, and in person.
• Assist Spanish-speaking customers throughout their experience and make them feel informed and valued.
• Handle questions and concerns professionally and work toward positive resolutions.
• Coach and develop team members on communication, customer service, and follow-up.
• Monitor interactions and identify opportunities to improve the customer experience.

Skills

Communication skills

Customer service

Team leadership

Multichannel communication

Organization

Problem solving

Automotive dealership experience (nice

Job description

Bilingual Customer Service Manager – Spanish/EnglishVanDevere Automotive Family is looking for an energetic, people-focused Bilingual Customer Service Manager who is fluent in both Spanish and English. This position is ideal for someone who enjoys helpingcustomers, building relationships, solving problems, and leading a team to deliver an outstanding customerexperience.

What You'll Do

• Lead and support our customer service team to provide an exceptional experience from the firstinteraction through follow-up.
• Communicate with customers in both Spanish and English by phone, text, email, and in person.
• Assist Spanish-speaking customers throughout their experience and ensure they feel comfortable,informed, and valued.
• Handle customer questions and concerns professionally and work toward positive resolutions.
• Coach and develop team members on communication, customer service, and follow-up.
• Monitor customer interactions and identify opportunities to improve the overall customerexperience.
• Work closely with our sales, service, and management teams to ensure customers receive timely andaccurate assistance.
• Help build stronger relationships with the Spanish-speaking community and identify opportunities tobetter serve our customers.
• Maintain a positive, professional, and customer-first environment.

What We're Looking For

Fluent/bilingual in Spanish and English

• Strong communication and interpersonal skills
• Customer service or management experience preferredAbility to lead, coach, and motivate others
• Comfortable communicating by phone, text, email, and face-to-face
• Organized and able to manage multiple prioritiesPositive attitude with a problem-solving mindset
• Automotive dealership experience is a plus, but not required

What we Offer

• Medical, Dental, Vision, and Life Insurance
• 401K + Company Matching
• Profit Sharing
• Paid Vacation
• Employee Discounts
• Referral Programs
• No Sundays or Holidays

Why Join VanDevere?

At VanDevere, we believe great customer service starts with great people. We’re looking for someone who can help us strengthen our connection with our customers and ensure every customer receives the attention and service they deserve.

This is an opportunity to take on a leadership role with an established automotive organization while helping us grow and better serve our Spanish-speaking customers.

If you’re bilingual, enjoy working with people, and are ready to lead a team focused on creating anexceptional customer experience, we’d like to hear from you.

We are an Equal Opportunity Employer. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR and drug screen.