Bilingual Customer Service Representative

Coulter Services; Auburn (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Coulter Services in Auburn, WA is seeking a Bilingual Multi-Location Branch Customer Service Specialist to deliver outstanding service across our store network. You will answer inquiries, resolve complaints and support customer satisfaction.

This role requires clear communication, strong product knowledge, and the ability to build lasting relationships with customers at each location, coordinating needs to ensure consistency across branches.

Qualifications

• Fluent bilingual communication.
• Strong customer service mindset with effective conflict resolution.
• Ability to convey product details clearly and accurately.
• Strong interpersonal skills and attention to detail.
• Comfort working across multiple retail settings.

Responsibilities

• Handle customer questions and concerns professionally across multiple locations
• Resolve complaints and troubleshoot issues to maintain a positive customer experience
• Support sales by providing detailed, accurate product information
• Maintain strong customer relationships and uphold service standards
• Coordinate customer needs effectively to ensure consistent support at each branch

Skills

Bilingual communication

Customer service mindset

Conflict resolution

Product information clarity

Interpersonal skills

Job description

Bilingual Multi-Location Branch Customer Service Specialist

Provide exceptional customer service across multiple retail locations by addressing inquiries, resolving complaints, and supporting customer satisfaction. Serve as a key point of contact for customers, ensuring timely, accurate assistance and clear communication.

Key Responsibilities

• Handle customer questions and concerns professionally across multiple locations


• Resolve complaints and troubleshoot issues to maintain a positive customer experience


• Support sales by providing detailed, accurate product information


• Maintain strong customer relationships and uphold service standards


• Coordinate customer needs effectively to ensure consistent support at each branch

Qualifications & Skills

• Fluent bilingual communication


• Strong customer service mindset with effective conflict resolution


• Ability to convey product details clearly and accurately


• Strong interpersonal skills and attention to detail


• Comfort working across multiple retail settings