Customer Service Specialist

LS Solutions; Union Lake (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

LS Solutions is seeking a Multi-Location Customer Service Specialist to deliver exceptional customer experiences across multiple retail locations by partnering with store teams and ensuring consistent service quality.

You will manage customer inquiries and concerns, resolve issues promptly, and uphold high standards in every interaction across locations.

Qualifications

• Strong customer service mindset with excellent communication and problem-solving skills.
• Proactive, detail-oriented approach to resolving concerns.
• Ability to work collaboratively with multiple teams in a retail setting.
• Understanding of retail operations and customer experience best practices.

Responsibilities

• Collaborate with store teams to support and improve customer service outcomes.
• Handle customer questions, complaints, and escalations to effective resolution.
• Promote a customer-first, proactive service approach across locations.
• Maintain brand and service standards through each customer interaction.
• Use knowledge of the retail environment to strengthen customer satisfaction and reputation.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Retail operations

Job description

Multi-Location Customer Service Specialist

Deliver exceptional customer experiences across multiple retail locations by partnering with store teams and ensuring consistent service quality. Manage customer inquiries and concerns, resolve issues promptly and professionally, and uphold high standards in every interaction.

Key Duties

• Collaborate with store teams to support and improve customer service outcomes.
• Handle customer questions, complaints, and escalations to effective resolution.
• Promote a customer-first, proactive service approach across locations.
• Maintain brand and service standards through each customer interaction.
• Use knowledge of the retail environment to strengthen customer satisfaction and reputation.

Qualifications & Skills

• Strong customer service mindset with excellent communication and problem-solving skills.
• Proactive, detail-oriented approach to resolving concerns.
• Ability to work collaboratively with multiple teams in a retail setting.
• Understanding of retail operations and customer experience best practices.