Bilingual Customer Service Representative

TSP Talent; Anchorage (AK); On-site; USD 35,000 - 55,000; Full time

Job summary

TSP talent seeks a Bilingual Multi-Location Branch Customer Service Specialist to provide exceptional service across Anchorage and other retail locations while supporting sales with accurate product information.

You will handle inquiries, resolve issues, and maintain high customer satisfaction, representing the brand with professional communication and attentive follow-through.

This role requires comfort working across multiple locations and fluency in two languages.

Qualifications

• Fluent bilingual communication is required.
• Strong customer service, problem-solving and conflict-resolution skills.
• Ability to learn and communicate product information clearly.
• Professional, service-oriented attitude and excellent communication skills.
• Comfort working across multiple retail locations.

Responsibilities

• Handle customer inquiries, questions, and complaints professionally and efficiently.
• Support sales by sharing detailed product information and recommendations.
• Maintain a high level of customer satisfaction across all assigned branches.
• Ensure timely follow-up and resolution of customer concerns.
• Represent the brand with strong communication and service standards.

Skills

Fluent bilingual communication

Customer service

Problem-solving

Product knowledge communication

Professional attitude

Multi-location work

Job description

Bilingual Multi-Location Branch Customer Service Specialist

provides exceptional customer service across multiple retail locations while supporting sales through accurate, product-focused assistance.

Key Responsibilities

• Handle customer inquiries, questions, and complaints professionally and efficiently.
• Support sales by sharing detailed product information and recommendations.
• Maintain a high level of customer satisfaction across all assigned branches.
• Ensure timely follow-up and resolution of customer concerns.
• Represent the brand with strong communication and service standards.

Qualifications & Skills

• Fluent bilingual communication ability.
• Strong customer service, problem-solving, and conflict-resolution skills.
• Ability to learn and communicate product information clearly.
• Professional, service-oriented attitude and excellent communication skills.
• Comfort working across multiple retail locations.