Customer Care & Retention Specialist

Waste Pro USA Inc.; Clearwater (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Waste Pro USA Inc. is seeking a Customer Service Representative to handle a high volume of calls, assist commercial and residential customers, provide quotes, establish accounts, and support cross-selling of Waste Pro services. The role emphasizes customer advocacy and teamwork to meet call center goals.

The position is based in Florida and involves collaborating with Operations, Sales, and Billing while using the Tower system to manage customer records and service details.

Qualifications

• Ability to handle a heavy volume of calls in a professional and efficient manner.
• Excellent verbal, written and analytical skills.
• Computer proficiency in MS Office and strong typing skills.

Responsibilities

• Answers incoming calls from customers and assists in resolving issues.
• Provides service quotes for new customers and establishes customer accounts.
• Identifies opportunities to cross-sell products and services.
• Maintains customer records and uses systems to update information and track interactions.
• Strives to meet call center productivity, quality, and timeliness goals.

Skills

Heavy call volume

Verbal communication

Written communication

Analytical skills

MS Office

Typing

Multitasking

Problem solving

Prioritization

Teamwork

Adaptability

Tools

MS Office

Job description

Waste Pro USA Inc. is seeking a Customer Service Representative to handle a high volume of calls, assist commercial and residential customers, provide quotes, establish accounts, and support cross-selling of Waste Pro services. The role emphasizes customer advocacy and teamwork to meet call center goals.

The position is based in Florida and involves collaborating with Operations, Sales, and Billing while using the Tower system to manage customer records and service details.