Bilingual Customer Service Rep — Spanish/English

Mom's Meals; Ankeny (IA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Breakfast & Lunch

Casual Dress Code

Tiered growth path from Day 1

Referral bonuses from Day 1

Weekly paychecks

PTO, 401k, & full benefits

Job summary

Mom’s Meals is hiring Bilingual Customer Service Representatives to serve Spanish-speaking customers calling to place meal orders. The role requires fluent Spanish and English, strong communication, and a patient, service-oriented attitude.

The position runs Monday–Friday, 9:00am–6:00pm with potential overtime and a starting wage of $18.00/hour. Benefits, PTO, and weekly pay are available after 30 days, with training and opportunities for growth at a nationwide home-delivered meals company in

Qualifications

• Fluent in both Spanish and English (spoken and written).
• High school diploma or GED.
• 1 year of previous customer service experience.
• Basic computer proficiency and ability to learn software in work/school settings.
• Clear oral communication skills.
• Ability to deescalate situations and resolve complaints quickly.
• Experience adhering to company policies and showing core values.

Responsibilities

• Handle inbound and outbound customer service calls for meal orders.
• Address questions and provide exceptional service.
• Input order information into the client order system.
• Document conversations in the client information database.
• Ensure clients are contacted and have an order on file.
• Notify case managers by phone, email, or fax for special situations.
• Work efficiently without making the client feel rushed.

Skills

Fluent in Spanish and English

Customer service experience

Basic computer proficiency

Clear oral communication

Deescalation skills

Adherence to policies

Education

High school diploma or GED

Tools

CRM systems

Microsoft Outlook

Microsoft Teams

Job description

Mom’s Meals is hiring Bilingual Customer Service Representatives to serve Spanish-speaking customers calling to place meal orders. The role requires fluent Spanish and English, strong communication, and a patient, service-oriented attitude.

The position runs Monday–Friday, 9:00am–6:00pm with potential overtime and a starting wage of $18.00/hour. Benefits, PTO, and weekly pay are available after 30 days, with training and opportunities for growth at a nationwide home-delivered meals company in