Part-time Bilingual Customer Service Representative

Momsmeals; Des Moines (IA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Free Breakfast & Lunch

Weekly paychecks

401k

Referral bonuses starting Day 1

Casual Dress Code

Job summary

Mom’s Meals is seeking upbeat Part-time Bilingual Customer Service Representatives to greet customers as they place meal orders at our Des Moines, IA site. You’ll handle calls, answer questions, input orders, and maintain client records, with on-site training and a friendly, people-first culture.

This role requires a high school diploma or GED, 1 year of customer service, and comfort with CRM tools and HIPAA policies.

Qualifications

• High school diploma or GED required.
• 1 year of prior customer service experience.
• Experience with CRM systems and Microsoft Outlook/Teams.
• 1 year of prior call center experience.
• Experience with HIPAA policies and procedures.

Responsibilities

• Handle inbound and outbound customer service calls with clients placing meal orders.
• Address questions and provide exceptional customer service.
• Input order information into the appropriate client order screen.
• Document all conversations with clients into the client information database.
• Ensure all assigned clients are contacted and have an order on file.
• Contact case managers via telephone, email, and/or fax for special situations.

Skills

Customer service

Communication

De-escalation

Problem solving

Teamwork

Education

High school diploma or GED

Tools

CRM systems

Microsoft Outlook

Microsoft Teams

Auto dialer

Multi-line phone system

Job description

Mom’s Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is looking for upbeat, people-first individuals to join our team as Part-time Bilingual Customer Service Representatives. In this role, you’ll be one of the first friendly voices our customers connect with as they place meal orders. If you love helping people, enjoy talking with others, and are excited to learn and grow, this could be an awesome fit. We’re a mission-driven company doing meaningful work, and we’d love for you to be part of it.

The starting wage is $18.00/hour.

Standard work hours are Monday-Friday, 10:30am-2:30pm OR 1:30pm-5:30pm (20-29 hours/week).

This position requires 2 weeks of full-time onsite training, Monday-Friday from 9:00am-6:00pm.

This is an onsite position at 7000 Fleur Drive, Des Moines IA 50321 and can start on Monday, September 28th OR Monday, October 12th

• Handle inbound and outbound customer service calls with our clients placing their meal order
• Address questions, and provide exceptional customer service
• Input order information into the appropriate client order screen
• Document all conversations with client into client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed
• High school degree or GED
• 1 year of previous customer service experience
• Basic computer proficiency, including experience learning and using software in a work or school setting
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values
• 1 year of previous call center experience
• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, Microsoft Outlook, Microsoft Teams
• Previous experience working with HIPAA policies and procedures
• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
• Free Breakfast & Lunch
• Casual Dress Code
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1
• Weekly paychecks
• 401k

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well‑being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.