Remote Insurance Customer Service Associate

Arkansas Blue Cross and Blue Shield; Little Rock (AR); Remote; USD 32,000 - 40,000; Full time

Job summary

Arkansas Blue Cross and Blue Shield is seeking a Customer Service Representative to resolve customer inquiries with timely and courteous service. You will document detailed contact information, conduct research as needed, and aim for first-time resolution while maintaining HIPAA-compliant notes.

The role emphasizes empathy, problem solving, and the ability to explain insurance topics in plain language. Remote work from home options throughout several states are available.

Qualifications

• High school diploma or equivalent.
• Minimum two years' experience in a specialized customer service environment.
• Ability to learn and navigate company systems and HIPAA guidelines.

Responsibilities

• Communicates clearly and concisely in business English using correct grammar and vocabulary.
• Learns to explain complex insurance topics to a wide audience without jargon.
• Keeps accurate and complete electronic notes of conversations in the appropriate software systems.
• Interacts with customers to resolve issues related to products, services and health plans according to company standards.
• Gathers information and negotiates to reach fact-based, objective conclusions.

Skills

Customer Resolutions

Active Listening

Written and Verbal Communications

Problem Solving

Multitasking

Organized Detail Oriented

Time Management

Customer Service

Computer Literacy

Researching

Education

High school diploma or equivalent

Job description

Arkansas Blue Cross and Blue Shield is seeking a Customer Service Representative to resolve customer inquiries with timely and courteous service. You will document detailed contact information, conduct research as needed, and aim for first-time resolution while maintaining HIPAA-compliant notes.

The role emphasizes empathy, problem solving, and the ability to explain insurance topics in plain language. Remote work from home options throughout several states are available.