Bilingual Customer Service Rep, P&C - Upsell & Support

UniVista Insurance Services; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Sign-on bonus of $400 after probationary period

Job summary

UniVista Insurance Services is seeking a Bilingual Customer Service Representative to join our expanding team in Texas. This role involves handling customer inquiries in both English and Spanish, providing timely resolutions, and promoting our products and services. Candidates should possess a high school diploma, have basic computer proficiency, and ideally some experience in customer service or sales. A significant sign-on bonus is available, along with opportunities for professional growth within a fast-paced environment.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic proficiency in computer usage, including CRM systems and Microsoft Office.
• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Identify customer concerns and resolve them to ensure a positive experience.
• Engage with customers to understand their needs and offer personalized solutions.
• Maintain accurate records of customer interactions.
• Collaborate with team members to address complex customer issues.

Skills

Bilingual proficiency in English and Spanish

Strong problem-solving skills

Excellent verbal and written communication skills

Organizational and time management skills

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office applications

Job description

UniVista Insurance Services is seeking a Bilingual Customer Service Representative to join our expanding team in Texas. This role involves handling customer inquiries in both English and Spanish, providing timely resolutions, and promoting our products and services. Candidates should possess a high school diploma, have basic computer proficiency, and ideally some experience in customer service or sales. A significant sign-on bonus is available, along with opportunities for professional growth within a fast-paced environment.