Bilingual CSR – English/Spanish | Customer Care & Upsell

Univista Holdings Llc; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus $400

Job summary

Univista Holdings Llc is seeking a motivated Bilingual Customer Service Representative in Texas. You will handle incoming calls, resolve inquiries, and proactively promote our products and services in English and Spanish.

A $400 sign-on bonus is offered after successful completion of a 120-day probation period, with pay on the standard payroll schedule. The role requires bilingual proficiency, a high school diploma, and solid computer skills.

Qualifications

• Bilingual English and Spanish required.
• High school diploma or equivalent.
• Basic computer skills; CRM systems and MS Office familiarity.
• Previous call center or customer service experience preferred.
• Sales or telemarketing experience is a plus.
• P&C license required.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Engage with customers to understand needs and offer personalized solutions.
• Promote products/services during interactions using upselling and cross-selling techniques.
• Maintain accurate records of interactions and follow-up actions.
• Collaborate with team members and other departments to resolve complex issues.

Skills

Bilingual English/Spanish

Education

High school diploma

Job description

Univista Holdings Llc is seeking a motivated Bilingual Customer Service Representative in Texas. You will handle incoming calls, resolve inquiries, and proactively promote our products and services in English and Spanish.

A $400 sign-on bonus is offered after successful completion of a 120-day probation period, with pay on the standard payroll schedule. The role requires bilingual proficiency, a high school diploma, and solid computer skills.