Bilingual CSR (English/Spanish) — Sign-On Bonus

Univista Holdings Llc; Palmhurst (TX); Sur place; USD 32 000 - 43 000; Plein temps

Avantages offerts par ce poste

$400 sign-on bonus

Résumé du poste

Univista Holdings Llc in Texas is seeking a motivated Bilingual Customer Service Representative to handle inquiries, resolve issues, and promote products and services. Fluency in English and Spanish is essential for interactions with our diverse customer base.

The role involves calling and following up with customers, maintaining records in CRM, and upselling opportunities while adhering to company policies and data protection guidelines.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic computer usage, including CRM systems and Microsoft Office applications.

Responsabilités

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries and promote products/services.
• Identify customer concerns and resolve them effectively to ensure positive experience.
• Maintain accurate records of customer interactions in CRM.
• Collaborate with team members to address complex customer issues.

Connaissances

Bilingual English/Spanish

Communication skills

Problem solving

Time management

Customer service oriented

Formation

High school diploma

Outils

CRM systems

MS Office

Description du poste

Univista Holdings Llc in Texas is seeking a motivated Bilingual Customer Service Representative to handle inquiries, resolve issues, and promote products and services. Fluency in English and Spanish is essential for interactions with our diverse customer base.

The role involves calling and following up with customers, maintaining records in CRM, and upselling opportunities while adhering to company policies and data protection guidelines.