Bilingual CSR: English/Spanish Sales & Support

Univista Holdings Llc; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Univista Holdings Llc in Texas is seeking a motivated Bilingual Customer Service Representative. The role involves handling customer inquiries, resolving issues, and promoting products and services in both English and Spanish.

You will manage calls, document interactions, and collaborate across teams to ensure a high-quality customer experience while adhering to policies and data protection guidelines. A $400 sign-on bonus is offered after probation.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent is required.
• Experience in a call center or customer service is preferred.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Engage with customers to understand their needs and preferences, offering personalized solutions.
• Promote products and services during interactions using upselling and cross-selling techniques.
• Maintain records of customer interactions, including inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex issues.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Problem solving

Time management

CRM familiarity

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Univista Holdings Llc in Texas is seeking a motivated Bilingual Customer Service Representative. The role involves handling customer inquiries, resolving issues, and promoting products and services in both English and Spanish.

You will manage calls, document interactions, and collaborate across teams to ensure a high-quality customer experience while adhering to policies and data protection guidelines. A $400 sign-on bonus is offered after probation.