Bilingual CSR & Sales Specialist

UniVista Insurance; Orlando (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

UniVista Insurance is seeking a customer service-focused professional to handle inquiries, resolve issues, and promote products and services. Fluency in English and Spanish is essential to communicate with a diverse customer base.

You will handle incoming and outbound calls, identify customer needs, and provide personalized solutions while maintaining accurate records and ensuring compliance with data protection guidelines.

Qualifications

• Fluency in English and Spanish is essential.
• Experience in customer service or call center environments is preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Handle incoming customer inquiries promptly and professionally.
• Initiate outbound calls to follow up on inquiries or promote products and services.
• Identify customer concerns and resolve them to ensure a positive experience.
• Upsell and cross-sell products to maximize sales opportunities.
• Maintain accurate records of interactions and resolutions.
• Collaborate with team members and other departments to resolve complex issues.
• Adhere to company policies, procedures, and data protection guidelines.
• Attend sales and customer service training sessions.

Skills

Bilingual English/Spanish

Customer service

Communication

Job description

UniVista Insurance is seeking a customer service-focused professional to handle inquiries, resolve issues, and promote products and services. Fluency in English and Spanish is essential to communicate with a diverse customer base.

You will handle incoming and outbound calls, identify customer needs, and provide personalized solutions while maintaining accurate records and ensuring compliance with data protection guidelines.