Bilingual CSR (English/Spanish) — Customer Care + Upsell

Univista Holdings Llc; Pharr (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Univista Holdings Llc is seeking a motivated Bilingual Customer Service Representative in Texas to handle customer inquiries, resolve issues, and promote products and services. Fluency in English and Spanish is essential for diverse customer interactions.

A $400 sign-on bonus is offered after successful completion of a 120-day probationary period. Responsibilities include handling calls, follow-ups, problem solving, upselling, and maintaining accurate records.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Experience in a call center or customer service preferred.
• Strong verbal and written communication skills.
• Good problem-solving and time management abilities.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Make outbound calls to follow up on inquiries and promote products/services.
• Identify customer concerns and resolve issues to ensure a positive experience.
• Document interactions and resolutions accurately for records.

Skills

Bilingual English/Spanish

Call center experience

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Univista Holdings Llc is seeking a motivated Bilingual Customer Service Representative in Texas to handle customer inquiries, resolve issues, and promote products and services. Fluency in English and Spanish is essential for diverse customer interactions.

A $400 sign-on bonus is offered after successful completion of a 120-day probationary period. Responsibilities include handling calls, follow-ups, problem solving, upselling, and maintaining accurate records.