Customer Service Rep – 100% REMOTE!!!

Amerit Consulting; Texas; Remote; USD 18,000 - 26,000; Full time

Job summary

Amerit Consulting is seeking a Customer Service Representative for a 100% remote, Texas-based position. The role requires bilingual English plus another language, and availability 9 AM–9 PM CST, Monday through Friday.

You will support government health and human services programs while maintaining confidentiality and accuracy. The successful candidate will have a high school diploma or GED, strong MS Office skills, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Ability to comply with current and updated policies and procedures.
• Ability to interact courteously and effectively with a diverse population; cultural competency.
• Excellent organizational, interpersonal, written, and verbal communication skills; able to work in a fast-paced environment.
• Ability to perform multiple complex tasks simultaneously; work well in a team or independently.
• Proficient in Microsoft Office; must remain in a stationary position for extended periods.

Responsibilities

• Respond to customer inquiries received by telephone, IVR, or web portal regarding programs and services.
• Record customer interactions and transactions, documenting details of inquiries, complaints, comments, and actions taken.
• Follow standard operating procedures to ensure consistency and accuracy.
• Address customer inquiries and resolve problems to ensure appropriate changes are made.
• Refer unresolved customer grievances to designated departments for further investigation.
• Communicate with supervisor regarding any potential needs or concerns.
• Perform other duties as assigned by management.

Skills

Bilingual English + another language

Customer service

Communication skills

MS Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished “Customer Service Rep – 100% REMOTE”.

*** The candidate MUST be located in Texas ****

Position: Customer Service Rep – 100% REMOTE!!!

Location: Texas

Duration: 6 months+ temp-to-hire

Pay rate: $16/hr on W2

Important:

• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Laotian, Mandarin, Cantonese, Cambodian, Korean, Vietnamese, Tagalog, Hmong, Tagalong and Armenian.
• Work schedule: Must be available 9AM to 9 PM CST, Monday through Friday
• The client MUST have their own Laptop/ computer to work REMOTELY
• Wired internet connection from computer to router or modem (Download – 20 Mbps minimum & Upload – 5 Mbps minimum)
• Candidate can be located anywhere in Texas

JOB DESCRIPTION:

• High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and security of all information;
• ability to comply with current and updated policies and procedures;
• ability to interact courteously and effectively with a diverse population; cultural competency;
• excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline oriented work environment;
• ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently;
• proficient in the use of Microsoft Office products, must be able to remain in a stationary position for an extended period of time;

JOB RESPONSIBILITIES:

• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
• Follow standard operating procedures to ensure consistency and accuracy
• Address customer’s inquiries and resolve problems to ensure that appropriate changes are made
• Refer unresolved customer grievances to designated departments for further investigation
• Communicate with supervisor regarding any potential needs or concerns
• Perform other duties as assigned by management

www.ameritconsulting.com

Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with a service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.

Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants with criminal histories are considered in a manner that is consistent with local, state and federal laws.