Bilingual Call Center Rep

AppleOne; Fontana (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Sick pay

Job summary

AppleOne Employment Services is seeking a Bilingual Call Center Rep in Fontana, CA to handle high-volume phone and email inquiries, schedule appointments, and process confidential client documents in a healthcare services context.

The role emphasizes accuracy, strong communication, and confidentiality, with a temporary-to-hire path and a supportive team environment. On-site work in Fontana, CA with opportunities to grow administrative and customer service skills.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of recent paid responsible office clerical experience required.
• Customer service, call center, front office, administrative, or social services office experience strongly relevant.
• Computer literacy and proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Strong verbal, written, and interpersonal communication skills.
• Excellent telephone etiquette and the ability to communicate diplomatically with diverse clients.
• Strong organization, time management, accuracy, and follow-through.
• Ability to work independently, follow oral and written instructions, and meet short deadlines in a demanding environment.
• Ability to maintain strict confidentiality when handling sensitive client information.
• Must be able to work overtime as directed.

Responsibilities

• Respond to high-volume phone and email inquiries regarding utility assistance programs, client questions, documents, and application status.
• Make outbound calls to schedule and confirm appointments while providing professional and courteous customer service.
• Receive, print, route, scan, sort, and file client applications and supporting documents according to established procedures.
• Update client databases, logs, and records with accurate status information, concerns, correspondence, and follow-up activity.
• Answer routine questions, explain program procedures, receive complaints, and communicate clearly with clients from diverse backgrounds.
• Complete template client notification letters and perform general clerical support duties as assigned.

Skills

Customer service

Data entry

Microsoft Office

Phone etiquette

Confidentiality

Time management

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Summary

We are seeking a Bilingual Call Center Rep for a temp-to-hire opportunity in Fontana, CA within the healthcare services and community support sector. This role is ideal for a customer-focused clerical professional who enjoys helping clients, managing high-volume phone and email inquiries, and keeping sensitive information organized and accurate.

The Bilingual Call Center Rep will support utility assistance inquiries, schedule appointments, process client documents, and maintain accurate database records. This position offers a stable, team-oriented office environment with clear procedures, supportive leadership, and the opportunity to build long-term administrative and customer service skills in a meaningful service-focused setting.

Key Responsibilities

• Respond to high-volume phone and email inquiries regarding utility assistance programs, client questions, documents, and application status.
• Make outbound calls to schedule and confirm appointments while providing professional and courteous customer service.
• Receive, print, route, scan, sort, and file client applications and supporting documents according to established procedures.
• Update client databases, logs, and records with accurate status information, concerns, correspondence, and follow-up activity.
• Answer routine questions, explain program procedures, receive complaints, and communicate clearly with clients from diverse backgrounds.
• Complete template client notification letters and perform general clerical support duties as assigned.

Compensation and Benefits

• Pay: $25.00 per hour.
• Job Type: Temp-to-Hire.
• Location: Fontana, CA.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Respond to client inquiries by phone and email in a high-volume call center or office support environment.
• Schedule and confirm client appointments while maintaining accurate records and follow-up notes.
• Process, scan, route, and file confidential client documents and applications.
• Update databases, logs, and client records with strong attention to detail.
• High school diploma or equivalent required.
• Minimum of 1 year of recent paid responsible office clerical experience required.
• Customer service, call center, front office, administrative, or social services office experience strongly relevant.
• Computer literacy and proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to operate standard office equipment and use common computer hardware and software applications.
• Strong verbal, written, and interpersonal communication skills.
• Excellent telephone etiquette and the ability to communicate diplomatically with diverse clients.
• Strong organization, time management, accuracy, and follow-through.
• Ability to work independently, follow oral and written instructions, and meet short deadlines in a demanding environment.
• Ability to maintain strict confidentiality when handling sensitive client information.
• Must be able to work overtime as directed.

Preferred Qualifications

• Bilingual English/Spanish speaking ability preferred.
• Prior experience in a social services, healthcare services, nonprofit, community assistance, or public-facing support environment preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.