Bilingual Customer Service Rep — Growth & Training

Ccffamilyofbrands; Tempe (AZ); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand training

Leadership development programs

Medical insurance options

401(k) with company match

Life and AD&D insurance

Educational reimbursement

Employee assistance program

Paid time off 12 days first year

Casual dress code

Job summary

CCFFamilyofbrands is seeking a bilingual Customer Service Representative for CheckSmart in Tempe, AZ. You will assist customers with transactions, provide excellent service, and help guide financial solutions in a fast-paced environment.

You will receive practical training, development opportunities, and exposure to multiple brands across the country, with a supportive path to growth and leadership roles within the organization.

Qualifications

• Bilingual in Spanish and English required.
• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Meticulous data entry with attention to detail.
• Proficiency with POS systems and Microsoft Office.

Responsibilities

• Connect with customers to build lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services to fit customers' lifestyles.
• Enter and maintain customer information into a POS system.
• Support daily call campaigns and new business development.
• Assist in account management and collections by handling payments and appointments.
• Perform on-site duties, store errands, and participate in events.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security procedures and cash handling protocols.
• Comply with company policies and relevant laws; stay updated on product/process changes.
• Work in a fast-paced environment, manage multiple tasks, and meet performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full-time in-person schedule, including weekends (40+ hours/week).

Skills

Bilingual Spanish-English

High school diploma or equivalent

Verbal and written communication

Data entry accuracy

POS system proficiency

MS Office proficiency

Age 18+

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CCFFamilyofbrands is seeking a bilingual Customer Service Representative for CheckSmart in Tempe, AZ. You will assist customers with transactions, provide excellent service, and help guide financial solutions in a fast-paced environment.

You will receive practical training, development opportunities, and exposure to multiple brands across the country, with a supportive path to growth and leadership roles within the organization.