Customer Service Representative (Bilingual)

Ccffamilyofbrands; Glendale (AZ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Paid on-the-job training

Medical insurance

401(k) plans with company match

Paid time off starting with 12 days in the first year

Access to mental health resources

Job summary

Ccffamilyofbrands is seeking a Customer Service Representative in Glendale, AZ. In this role, you will help community members access essential financial solutions while building lasting relationships with customers. The position offers competitive hourly pay and opportunities for training and development.

Ideal candidates should possess strong communication skills, a high school diploma, and experience with customer transactions. Join our impact-driven team and be part of a growing company that values its employees.

Qualifications

• Minimum 18 years of age, background check required.
• Ability to meet physical demands, including standing for long periods.

Responsibilities

• Build lasting relationships with customers and drive repeat business.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services.
• Maintain store appearance and cleanliness standards.

Skills

Excellent verbal and written communication skills

Data entry skills

Proficiency with phones and POS systems

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

POS system

Job description

Your Opportunity

Customer Service Representative (CSR) – CheckSmart, Glendale, AZ As a CSR, you’ll help community members access the financial solutions they need, building relationships, processing transactions (check cashing, money transfers, customer payments) and delivering exceptional in‑store experiences. The role offers hands‑on training, coaching, and development opportunities to advance within a fast‑growing, profitable, impact‑driven company.

What We Offer

• $18.25 per hour. The hourly rate is one component of our total compensation package.
• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a learning management system with e‑learning modules to boost professional and personal development.
• Cross‑brand training enabling opportunities across our eleven nationwide brands.
• Enrollment in the Key Holder Program designed to enhance leadership potential.
• Performance‑based career advancement.
• Educational reimbursement program.
• Medical insurance with telemedicine and HSA/FSA options.
• Traditional 401(k) and Roth 401(k) plans with a generous company match.
• Company‑sponsored life and AD&D insurance.
• Voluntary benefits (dental, vision, disability, life, accident, critical illness, etc.).
• Free access to mental health resources, life coaching, and an employee assistance program.
• Discount marketplace access to nationwide and local retailers.
• Paid time off starting with 12 days in the first year.
• Relaxed business casual dress code including jeans and sneakers.

Responsibilities

• Build lasting relationships with customers and drive repeat business.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services to maximize customer success.
• Enter and maintain customer information with precision in the POS system.
• Generate new business through daily call campaigns.
• Assist in account management, collections, and payment acceptance.
• Perform duties outside the office as required, including vehicle appraisals, store errands, and community events.
• Maintain store appearance and cleanliness standards.
• Enforce office security protocols and manage vault and cash drawer procedures.
• Uphold compliance with company policies, local, state, and federal laws.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic, fast‑paced environment, juggling multiple tasks to meet performance standards.
• Perform additional tasks as directed by leadership.
• Maintain a full‑time schedule with regular in‑person attendance, including weekends (minimum 40 hours per week).

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills and professional demeanor.
• Meticulous attention to detail and accurate data entry skills.
• Proficiency with phones, POS system, Microsoft Office, and other computer systems.
• Minimum 18 years of age (19 in Alabama).
• Background check required, in accordance with applicable law.
• Ability to meet physical demands: standing up to 90% of the time, moving up to 25 pounds, operating mechanical controls.
• Preferred: experience in check cashing, document verification, or money order processing; prior cash handling and vault management; bilingual (English/Spanish); valid driver’s license, auto insurance, and vehicle for mileage compensation.

EEO Statement

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply.