Bilingual Customer Service Rep - Growth & Remote

Edfinancial Services, LLC; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

Educational assistance

Leadership development

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Life insurance

Disability insurance

Teledoc

EAP

Paid holidays

Paid vacation

Sick leave

Mental health day

Job summary

Edfinancial Services, LLC is seeking a Bilingual Customer Service Representative in El Paso, TX for a full-time role. You will handle calls, provide accurate information, and resolve questions with empathy while maintaining compliance with federal and company guidelines.

The position offers weekend-free scheduling with some evening shifts, paid training, and opportunities for growth in a supportive team environment.

Qualifications

• Professional appearance and positive attitude
• Bilingual representatives
• Strong communication and listening skills
• Ability to deliver clear and accurate information to solve problems efficiently
• Flexibility and availability during business hours
• Basic computer proficiency
• Ability to collaborate with teammates and leaders who want to see you succeed

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

Skills

Bilingual

Communication skills

Listening skills

Computer literacy

Team collaboration

Job description

Edfinancial Services, LLC is seeking a Bilingual Customer Service Representative in El Paso, TX for a full-time role. You will handle calls, provide accurate information, and resolve questions with empathy while maintaining compliance with federal and company guidelines.

The position offers weekend-free scheduling with some evening shifts, paid training, and opportunities for growth in a supportive team environment.